Quality and Practice Manager

3 days ago

Maitland, New South Wales, Australia Kids Out West Full time $90,000 - $105,000 per year

Make a lasting difference in the lives of children and young people.

At Kids Out West (KOW), we are a trauma-informed, child-focused organisation committed to providing safe, therapeutic, and empowering care for children and young people in Out of Home Care (OOHC). Guided by our values of Integrity, Quality, Teamwork, Innovation and Respect, we deliver services that change lives.

We are seeking a Quality and Practice Manager to champion best practice, lead quality assurance, and ensure our services continue to meet the highest standards of safety, compliance, and care.


Why join Kids Out West?
  • Impact that matters – drive continuous improvement that directly enhances outcomes for children and young people.
  • Work-life balance – enjoy a monthly RDO, flexible working hours, and your birthday off every year.
  • Supportive environment – be part of a small, close-knit office team that values collaboration and respect.
  • Leadership opportunity – lead organisation-wide quality frameworks, audits, and practice development.
  • Values-driven organisation – join a team dedicated to integrity, respect, and innovation.
  • Attractive Salary Package - SCHADS level 5, plus vehicle and superannuation

About the role

As the Quality and Practice Manager, you will:

  • Lead quality assurance systems, audits, and compliance with the OOHC Code of Practice and Child Safe Standards.
  • Oversee induction, onboarding, and training frameworks to build staff capability, in partnership with HR/People and Culture
  • Drive practice leadership by embedding trauma-informed and therapeutic models across all services.
  • Monitor and analyse data to support real-time improvement and strategic decision-making.
  • Lead organisational readiness for accreditation and external reviews.
  • Support incident and risk management processes and ensure learnings translate into stronger practice.
  • Work closely with the Service Manager to embed quality practice across operations

About you

We're looking for someone who brings:

  • Strong leadership experience in the OOHC or human services sector.
  • In-depth knowledge of child protection legislation, quality frameworks, and compliance standards.
  • Experience in audits, practice reviews, and continuous improvement initiatives.
  • High-level communication and policy-writing skills.
  • Confidence in coaching, mentoring, and supporting staff capability.

Desirable: tertiary qualifications in Social Work, Psychology, Human Services (or related), TCI Train the Trainer certification, and familiarity with OOHC data frameworks.


Compliance requirements
  • Current Working With Children Check (WWCC)
  • Current National Police Check
  • Unrestricted Driver's Licence

How to apply

If you are passionate about strengthening services that create brighter futures for children and young people, we'd love to hear from you.

Apply via SEEK with your resume and a cover letter addressing the selection criteria.

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