Service Technician

1 day ago

Brisbane Airport Queensland, Australia Miele ANZ Full time $60,000 - $90,000 per year

Miele

The ideology of "Immer Besser"(Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare.

Our Miele Service Technicians deliver exceptional after-sales care to our loyal customers and our innovative & stylish products across kitchen, laundry and floor care.  We strive to ensure the service experience we deliver in home matches the purchase experience, and that when the time comes, our customers replace their products with the latest in the Miele range.

The Position

Currently we have an opening within our Service Team for a Service Technician who is customer focused and self-motivated to work with our team in Brisbane.

Reporting into the Service Manager your responsibilities would include:

  • Carry out quality field service repairs at the customer's premises
  • In conjunction with Call Planner optimise allocated workload to accommodate over-runs and minimise unproductive time
  • Handle and resolve customer complaints in the field within company guidelines relevant to the position
  • Ensure the accurate and timely completion of necessary tasks – triaging jobs, ordering & receipting parts, closing jobs appropriately, rescheduling tasks etc
  • Ensure van stock is controlled in line with requirements

You will bring to the role:

  • Cert III Appliance servicing with restricted electrical (disconnect/reconnect) endorsement or higher electrical qualification along with a current practicing licence.
  • Gas Licence advantageous
  • Current white goods and appliances experience will be an advantage
  • A sound technical knowledge of domestic appliances incorporating the ability to diagnose and rectify faults through effective problem-solving skills
  • Skilled in the proper use of tools, equipment and gauges to ensure optimal use.
  • Excellent communication skills, both written and verbal
  • A genuine enjoyment of meeting and interacting with new customers
  • A clean current driver's license.

What we offer:

  • Generous staff discounts on our beautiful & premium products
  • Access to Miele's free annual health checks
  • Participation in our great Employee Reward and Recognition Program Miele Moments
  • Access to EAP Support Services
  • Training, coaching and development from an experienced service team
  • Career development opportunities from a company who supports growing from within
  • Opportunity to join a fantastic workplace culture and team

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