Logistics Customer Support Officer

About us:

Committed to servicing and supporting the Royal Australian Navy's MH-60 (Romeo) maritime helicopters (as part of our Through Life Support contract), we pride ourselves on our strong team-based and innovative culture.

Sikorsky Australia, a Lockheed Martin Company, is a dynamic, growing, and energetic organisation offering stimulating, challenging work at the forefront of technology. Sikorsky Australia is widely regarded as Australia's leading Defence rotary wing support organisation. We provide expertise in maintenance servicing solutions, repair and overhaul of aircraft as well as a full range of end-to-end supply chain services. We do this all in the heart of the beautiful South Coast.

We now have a Customer Support Officer opportunity to join our Logistics team.

Your responsibilities will include:

Exciting career opportunity as we grow our Logistics Customer Support Team. We are seeking a Defence Logistics Specialist to provide ongoing support to our Royal Australian Navy customers. You will be required to control the efficient flow of goods, services, and information between point of origin through customer placement in order to meet customer requirements.

Your responsibilities and duties will include (but not limited to):

• Ensures that customer service and time objectives are achieved within existing financial constraints in order to meet marketing and financial objectives.
• Ensures the execution and continuous improvement of standard logistics processes, such as the replenishment system, data interchange systems, demand management, electronic data systems administration and related functions.
• Builds relationships with strategic customers through logistics initiatives.
• Expedite emergency orders upon customer requests.
• Assisting with the management of the 24 hours help desk to meet customer requirements
• Maintaining knowledge of company products and customer service processes.

About you:

To see you succeed in this role, you will have:

• Tertiary qualifications (Certificate III or above) in a relevant discipline from a recognised institution, and/or equivalent relevant experience (preferably within the defence industry)

• Experience in data management including the ability to produce, analyses and interpret complex reports and information

• Thrive in a fast-paced environment and take immediate corrective action as required
• Passion for exceptional customer service and understand the importance of building strong relationships.

Special Requirements:

Applicants must be eligible to obtain and maintain an Australian Defence Security Clearance and employment may be contingent on the provision of further personal information including citizenship to ensure compliance with international export control legislation and regulations.

A Veteran-friendly Workplace:

Veterans are encouraged to apply. We highly value the unique skills and experiences that veterans and transitioning service members can contribute to our team. 

What we offer you:

When you join Lockheed Martin, you work on projects you won't experience anywhere else.

We offer you a range of benefits built to suit you, no matter what stage of life you are in.

• Access to our online discounts program offering immediate discounts or cashback
• A variety of leave options including Purchase Leave to support you and your family
• Additional benefits such as Novated Leasing and Fitness Programs
• Learning & Development platforms to encourage ongoing self-development

Equal Opportunity Statement

Lockheed Martin supports Equal Employment Opportunity and Diversity in the workplace by creating a place of employment that is, harassment free, diverse, fair, ethical, inclusive, and values the contribution of all its employees. Diversity and inclusion are the foundation of our culture and reflect our values of doing what's right, respecting others and performing with excellence. By leveraging our employees' unique talents and experiences, we will deliver innovative, affordable solutions and unparalleled customer value.

We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people.

We are committed to creating a workplace where everyone can thrive. If you are selected for this role, we would be happy to discuss any accommodations that will help you to be successful.