Library Customer Experience

City of Tea Tree Gully | Full Time | Modbury, SA

Lead. Inspire. Elevate the Library Experience.

With over 1,000 visitors a day, Tea Tree Gully Library is one of the busiest and most vibrant libraries in South Australia. We're on the lookout for an inspiring Library Customer Experience (CX) Coordinator to lead the charge in delivering engaging, inclusive, and high-quality library services to our community. You'll be at the forefront of shaping how our library feels, operates, and connects with the people and communities we serve.

Reporting to the Team Leader Library Customer Experience, you'll manage a talented team, elevate service delivery, drive innovation, and ensure every visitor walks away with a memorable experience. From coaching staff to solving challenges and improving operations, your role is all about impact, creativity, and community connection.

What You'll Do

• Use data and insights to shape smarter services and enhance customer satisfaction

• Lead a passionate team to deliver welcoming, efficient, and customer-first library experiences

• Embed our Customer Experience Framework and raise the bar on service excellence

• Oversee the day-to-day use of our Civic Centre library facilities

• Tackle complex customer issues with professionalism and empathy

• Train, coach, and grow staff, volunteers, and contractors

• Contribute to vibrant marketing and promotional efforts to boost library use and membership

• Streamline processes and champion continuous improvement across services

• Deliver on strategic goals through planning, innovation, and collaboration

• What You'll Bring

• Strong leadership experience in libraries, customer service, or community-facing roles.

• A passion for creating great experiences — whether you're supporting a colleague or welcoming a visitor.

• A knack for using data and insights to make decisions that drive meaningful improvements.

• Excellent communication skills and the ability to stay calm and confident when resolving issues.

• A collaborative spirit and a natural ability to bring out the best in others.

• Creativity, initiative, and a continuous improvement mindset.

• Experience managing facilities and operations (desirable, but not essential).

• A customer-first mindset and a genuine passion for community connection.

• The ability to think on your feet, solve problems, and communicate clearly.

• A team-focused attitude with the flexibility to jump into different tasks and support wherever needed.

What's in It for You

At the City of Tea Tree Gully, we're proud of our library — and even prouder of the people behind it. You'll be joining a team that's passionate, supportive, and community-focused, working together to improve the lives of the people in our community.

Here's what you can look forward to:

• A dynamic and varied role — work across multiple areas of library service, from frontline support to programs and digital resources.

• A chance to make a real difference in the lives of over 1,000 daily visitors to South Australia's largest single-site public library.

• A collaborative and inclusive culture where your ideas, energy, and contributions are truly valued.

• Ongoing development and learning opportunities to grow your skills and career.

• Full-time, ongoing position with attractive hourly rates and flexible working arrangements.

• A supportive team environment that celebrates successes and helps each other thrive.

This is more than just a job — it's an opportunity to be part of a vibrant, purpose-driven workplace where your work has real impact every day.

Ready to Join Us?

If you're ready to bring energy, vision and heart to this exciting role – we want to hear from you

Have a read over the position description and

Click "Apply Now" and tell us about your experience, skills, and what makes you the right fit for our team. Applications must include a CV and a cover letter of no more than two pages.

We value inclusion and diversity — if you need any reasonable adjustments during the recruitment process, just let us know.

Want to have a chat before applying? Call Belinda Halling, Lead Community Hub, on

Applications close 12:00pm on 30 May 2025