Customer Service Representative

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

We are hiring full time Customer Service roles to support our Federal Government clients based in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of our customers.

About The Role

At Datacom we're committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

As a Customer Service Representative, you'll be at the heart of providing essential support to customers across Australia and beyond acting as first responders to customer needs. Every interaction is unique, and a chance to create a memorable experience, delivering the right solutions and ensuring customers walk away with the best outcome, every time.

You'll bring your passion for helping others and strong communication skills to the table, providing exceptional service with every call. With access to extensive training, knowledge content, and ongoing leadership support, you'll thrive in a fast-paced, dynamic environment where your efforts directly contribute to making a difference for customers.

This is your chance to shine in a role that's as rewarding as it is exciting

Please note: To ensure we can support our clients effectively, we're only able to progress with Australian citizens who can obtain and maintain a Security Clearance.

Operating Hours

This is a casual opportunity, required availability is a minimum of 22.5 hours per week across our operating hours.

Our operating hours are Monday to Friday between 7:00am and 7:00pm on a rotating roster with flexibility to support all of your out of work commitments.

Please note: Full time availability is required for the training period.

Skills & experience

• High attention to detail
• Excellent customer service skills
• Patience and empathy towards people in difficult situations
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 20WPM
• A willingness to complete a security clearance based on the Datacom account that you will be working on.

Benefits:

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company
• We offer Cert III in IT to support your career pathways.
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.