客户专员

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Surgical Device Partner, (SDP) is a unique opportunity to act as a crucial link between our innovative surgical device portfolio and the healthcare professionals who use them. You will be a trusted technical and clinical expert, dedicated to ensuring the safe and effective use of our products to deliver the best possible outcomes for patients. By providing exceptional training, education, and in-theatre support, you will build strong partnerships with surgeons and theatre staff, solidifying our reputation as a leader in the surgical field.

• Surgical and operating (OT) room experience is required
• Ophthalmic operating room experience is preferred
• Effective customer engagement across all states (National role)

What you will be working on:

As a Surgical Device Partner, your responsibilities include but not limited to:

• Clinical & Technical Expertise: Acting as the primary technical and clinical expert for our surgical device portfolio, providing indispensable knowledge to support our customers.
• In-Theatre Support: Providing hands-on, real-time support and troubleshooting to surgeons and theatre staff during surgical procedures to ensure optimal product performance.
• Education & Training: Developing and delivering comprehensive training and educational programs for healthcare professionals on the safe and effective use of our devices.
• Stakeholder Engagement: Building and maintaining strong, collaborative relationships with Key Opinion Leaders (KOLs), surgeons, and other clinical stakeholders.
• Driving Product Adoption: Supporting the sales team by demonstrating product value and clinical benefits, contributing to business growth and market expansion.
• Market Intelligence: Gathering and reporting valuable insights from the field on clinical trends, customer needs, and competitive activity to inform business strategy.
• Compliance & Safety: Ensuring all activities are conducted with the highest regard for safety and in full compliance with all relevant policies and healthcare regulations.

Who you are:

As a driven medical affairs professional, you think from an enterprise level, beyond boundaries and borders, in order to bring best possible outcomes to both the local health environment, and more broadly, across Roche globally. You have:

• Clinical qualification, such as a Registered Nurse with operating theatre experience or a Clinical Perfusionist, with a strong understanding of the surgical environment.
• Significant experience (at least 5 years or equivalent) in a clinical and/or commercial role within the surgical/medical device or pharmaceutical industry.
• Proven ability to build and maintain strong relationships with surgeons and other healthcare professionals.
• Exceptional communication and education skills, with a talent for presenting complex technical and clinical information with clarity and confidence.
• Strong business acumen and the ability to work collaboratively with commercial teams to achieve shared objectives.
• A talent for proactive problem-solving, with the ability to think on your feet and provide effective solutions in high-pressure clinical settings.
• Proficiency with business software, including the Google Suite (e.g., g-mail, g-sheets).

With strong business acumen, you demonstrate expertise in commercialization, medical and customer experience. You are excellent in stakeholder engagement including partnering with therapeutic area experts (TAEs) and organisations.

This Melbourne-field based role, being a national role, requires occasional interstate travel. Valid driving licence and full eligibility to live and work in Australia is necessary as visa/relocation support is not available for this position.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

What do we offer

Roche offers rewarding growth opportunities and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients. Our work gives people more time to be with the ones they love. Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for Infectious Disease, Cardiovascular Metabolic, Oncology, Neurology, Immunology and Ophthalmology.

We care about you - as a whole person. That's why we place your individual health, and professional growth at the very heart of what we do. Your well-being is one of our top priority, because when you're thriving, we all succeed. We offer access to mental health awareness and wellness initiatives that cater to your unique needs - because we understand that well-being is personal.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances or workplace adjustment that may require consideration.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.