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Specialist Customer Service
2 weeks ago
Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
Customer Service
- Assists the Customer Service Supervisor in the day to day running of the department.
- Provides daily supervision to the DAPL Customer Service team.
- Provides help and advice to customers; communicates courteously with customers by telephone and e-mail.
- Investigates and solves customer problems, directs customer complaints and provides information and reports.
- Trains staff to deliver a high standard of customer service.
- Keeps ahead of developments and best practice in customer service procedures and processes, including talking with customers, other Donaldson entities and Managers.
- Ensures the accuracy of customer requirements.
- Provides help and advice to customers, including hands on processing of customer orders.
- Develops customer service procedures, policies and standards for the company
- Learns about Donaldson products and keeps up to date with changes. Initiates training in product and software systems to ensure the customer service team has the tools and skills necessary to perform their jobs.
- Follows through with all activities that affect customer satisfaction including stock, dispatch, transport, billing procedures and information flow.
- Liaises with warehouse to enable an efficient process for the shipping of all orders.
- Ensures support is provided to all Managers by the communication of information and reports on product and customer activity.
- Provides the Product Support group and others with information in cross reference requests from major customers.
- Interacts with the sales teams in the creation and support of all new customer accounts.
- Participates in staff recruitment and appraisals.
- Participates in employment relation activities.
Safety
- Ensures safe systems of work and safe equipment.
- Actively promotes safety.
- Monitors safety performance for area of responsibility.
- Sets the expectation to work safely through responses and commitment.
- Attends safety training meetings.
General
- Undertake all tasks with a positive and professional work ethic.
- Ensures all work is undertaken in a safe and tidy manner.
- Ensures all activities related to your duties comply with Company policies and procedures, relevant legislation, legal and professional standards as well as the Company's Code of Conduct.
- Undertake any other task associated with the operations of the business that may be reasonably requested from time to time or subject to a specific direction.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
