Senior Service Specialist

2 weeks ago

Sydney, New South Wales, Australia Changan Auto Southeast Asia Co., Ltd. Full time

Responsibilities:

  1. Quality Assurance, After-Sales, and Training


• Lead negotiations of after-sales service agreements in the market to ensure service quality, cost-effectiveness, and customer satisfaction.


• Oversee warranty parts handling, audits, and technical/service training programs to strengthen distributor capabilities and improve service efficiency.


• Partner with general distributors to monitor, analyze, and report product quality issues, providing timely feedback and driving continuous product improvement.


• Coordinate and resolve after-sales service claims between regional headquarters and distributors, ensuring prompt resolution and minimizing customer complaints.

  1. Spare Parts Sales and Management


• Manage the end-to-end process of after-sales spare parts and accessories, from ordering to execution, to secure timely supply and optimize operational performance.


• Monitor and analyze spare parts inventory turnover at general distributors, providing actionable recommendations to reduce holding costs, improve availability, and increase customer satisfaction.

Qualifications:


• Bachelor's degree or above in Engineering (Vehicle/Mechanical/Automation or related).


• At least 5 years of relevant work experience; experience in automotive after-sales service management is preferred.


• Skilled in market analysis, new energy product maintenance, and office software (Tableau a plus).


• Strong English communication; Chinese language ability is an advantage.


• Adaptable, with good teamwork and interpersonal skills.

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