Executive Housekeeper

Company Description

Embark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury.

Following the successful relaunch and transformation of Sydney's iconic landmark, we are setting a new benchmark for excellence.

Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime.

Why Sofitel Sydney Wentworth?

• Ideally situated in the heart of central Sydney's business and shopping districts, conveniently located near all public transport routes (trains, metro, buses, ferries and light rail).
• Industry benefits worldwide on parking, accommodation, dining and lifestyle services.
• Enhanced parental leave program.

Job Description

• Lead and inspire a mix of insourced and outsources housekeeping team to deliver exceptional luxury standards across guest rooms, public areas, and back-of-house spaces.
• Oversee all cleaning operations, linen/laundry services, and uniform management to ensure seamless, cost-efficient service and impeccable presentation.
• Coordinate closely with Front Office and Maintenance to guarantee room readiness, VIP preparation, and smooth daily operations.
• Manage departmental budgeting, purchasing, stock control, and contractor relationships to meet service expectations while maintaining strict cost efficiency.
• Uphold rigorous safety, security, and compliance standards, including key control, WHS procedures, preventative maintenance, and emergency protocols.
• Maintain meticulous records of cleaning, maintenance, and assets to protect the hotel's long-term investment and ensure operational excellence.
• Champion guest satisfaction by monitoring feedback, resolving issues promptly, and continually enhancing the luxury experience.

Qualifications

• Previous experience as an Executive Housekeeper or Housekeeping Manager in a luxury hotel environment (5-star experience highly desirable).
• Proven success in leading, recruiting, and motivating large or insourced housekeeping teams.
• Strong understanding of housekeeping operations, including rooms, public areas, laundry/linen, and contractor management.
• Demonstrated experience with budgeting, cost control, stock management, and supplier/contract oversight.
• Solid knowledge of workplace health & safety regulations, risk management, and preventative maintenance processes.
• Familiarity with quality assurance standards, guest satisfaction systems, and brand service standards
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and collaboration skills, especially when liaising with Front Office, Maintenance, and external vendors.

Additional information

Benefits, Rewards, Motivations

• Industry benefits from including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including birthday leave and 10 weeks parental leave.
• Onsite perks including complimentary dry cleaning, $5 lunch buffet & discounted city parking.
• Most importantly - work with and learn from industry experts with opportunities for development.

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full working rights in Australia are required for this role.