Manager, Health Service Performance

About the role:

The Manager, Health Service Performance leads the team responsible for coordinating and leading performance meetings and cross-departmental assessments, managing complex performance and governance issues, and driving strategic interventions, including monitoring activity-based funding to compare and price hospital services (NWAU), target-setting, and productivity initiatives across health services. The role requires a strong leader, capable of leading high quality health service engagement, enduring cross department buy-in and representation, and with the organisational nous to strategically set the department's performance management calendar.

The role involves developing effective relationships with a range of internal and external stakeholders including health service executives and a range of program and policy areas within the department.

As a leadership position, the role involves managing multiple staff throughout the employment lifecycle, including performance, development, recruitment, and staff safety and wellbeing responsibilities. The role requires sound leadership and people management skills, as well as an ability to influence others to maximise efficiency and effectiveness of the Victorian health workforces and improve outcomes for Victorians.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Can you demonstrate the following?

• Lead on the implementation of the department's Performance Monitoring Framework
• Lead, support and develop a high-performing team, fostering a collaborative culture, setting clear expectations, having strong quality control, and ensuring delivery of strategic and operational objectives
• Identify and actively manage emerging areas of risk to hospital and health service performance across output areas and performance domains
• Build and maintain strong, collaborative relationships across the department and with health services to drive performance improvement and ensure safe, high-quality, and financially sustainable service delivery
• Coordinate departmental responses to major and multi-faceted performance, governance, and safety and quality issues affecting hospitals and health services

Qualifications / Specialist Expertise

Qualifications

• An appropriate tertiary qualification in health, accounting, commerce, economics, political science, public administration or public policy. Post tertiary qualification in a relevant field would be advantageous.

Specialist Expertise

• A high degree of understanding and knowledge of the Victorian health system, relevant departmental systems and environments and the ability to build increased capability in others.

What we offer:

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

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