Technical Product Analyst

About this role

Are you an analytical and deeply technical problem solver? Are you looking for a role where you sit at the intersection of analysis, product and development - understanding business context, performing systems analysis, applying a vision and shaping solutions? If this sounds like you, the Technical Product Analyst role could be your next challenge.

As a Technical Product Analyst, you will perform deep systems and business analysis on a range of systems and business processes you own, shape technical solutions, present these to stakeholders, and work within a software development team to deliver these.

This role sits within a large software product team focused on building and supporting new capabilities that are core to our business. The team is focused on transforming business processes and modernising technology platforms that support policy administration, payment processing, intermediary management, and B2B financial processes.

On a regular basis you will:

• Build a strong understanding and working knowledge of the domain, business processes, existing systems
• Act as an SME for the domain
• Seek out and gather information on business processes related to a defined set of applications and business capabilities
• Lead the discovery and definition of business and technical requirements by working with stakeholders, business partners, the product manager, other technical BAs and team members
• Perform extensive technical analysis including interrogating existing APIs, analysing existing systems, reviewing technical documentation, reading code, writing and running complex SQL queries
• Gather data from stakeholders and systems, which you will filter and synthesize to form a picture and opinion of the best solution
• Play an active role in solution design, working with our technical architect and software engineers as required
• Formulate and maintain technical specifications and user stories including detailed acceptance criteria
• Strike the right balance between strategic investment and the path to value
• Maintain and prioritise the team backlog in collaboration with the product manager and other team members
• Manage minor incidents including analysing logs and other artefacts, performing root cause analysis, generating incident documentation, liaising with stakeholders and recommending actions to avoid repeat incidents
• Facilitate agile ceremonies within or across software development squads

About youYou are a team player with strong technical and communication skills, enabling you to build effective and fruitful relationships within the software development team and across the organisation. You are motivated to deeply understand and solve problems and are able to drive initiatives through to completion.

Additionally, you will have:

• 3 or more years working in a software development team
• 2 or more years of business or systems analysis experience, or 2 or more years of experience as a software developer
• Strong technical skills, including experience writing code, using version control, using deployment tools
• Experience working with multi-tier application architectures, including APIs that perform orchestrations, APIs that abstract away legacy complexity, and front-end experiences that consume endpoints from many micro-services
• An extensive understanding of and experience with using and building REST APIs, exposure to SOAP is a plus
• Strong analytical, evaluative, and problem-solving skills
• A well-developed understanding of the software development lifecycle and agile work practices
• The ability to play a senior role within the product development team - i.e. acting as subject matter expert, leading initiatives, facilitating agile ceremonies and driving initiatives through development to delivery
• Strong written and verbal communication skills as well as excellent documentation skills
• The ability to work autonomously and be well organised

Interested to know more about the team and technologies?

This team is made up of ~20 people across three development squads and supporting roles. You will work alongside technical BAs, software engineers, QA engineers and test analysts.

Team members are distributed across Newcastle, Sydney and Melbourne. The team come together one day each week in their local hub and once a quarter in Newcastle.

We are cloud-native, with all our workloads in AWS. Our workload is roughly 60/40 backend core systems, APIs, processes / internal-facing UIs. Our tech stack is primarily AWS Lambda functions written in Ruby, React static sites, as well as AWS API Gateway, SQS, DynamoDB and RDS/PostgreSQL.

For more information about tech at nib, please take check out our tech careers page:

Who we are

nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.

We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives.

Diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment

Working at nib

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We're committed to coming together with purpose.

Other benefits to support you at work (and play) include:

• New starter benefit to help set up a functional home workspace
• 50% discount on employee health insurance + 35% off travel insurance
• The opportunity to give back to the community through paid leave for volunteering through nib foundation
• Access to our nib Well Program and corporate fitness discounts
• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
• 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.