Customer Success Manager — Sports, Music

Customer Success Manager — Sports, Music & Entertainment

Who We Ar

eTradable Bits is an award-winning fan engagement technology company that helps sports, music, and entertainment brands build better fan experiences. Our SaaS platform empowers partners to engage, collect, and activate fan data to market smarter and drive measurable business outcomes

.

Based in Richmond, Melbourne, our APAC business has built a strong reputation across Australia, New Zealand, and Asia over the past four years — founded on partnership, trust, and service excellence. We proudly work with leading names, including the AFL, NRL, NBL, and Netball Australia, alongside a growing roster of music and entertainment brand

s.

Our global headquarters is in Vancouver, Canada, where our partners include teams from the NBA, NHL, NFL, MLB, Live Nation, and BMG, among othe

rs.

This role is based
in Melbourne, Victoria (Richm
ond), with hybrid office attendance and occasional on-site client visits across the APAC reg

**ion.

Who Yo**

u AreYou're a digital marketer and customer success professional who understands how data powers fan engagement. You've worked in (or adjacent to)
the sports, music, ticketing, or entertainment se
ctors, and thrive in fast-moving, collaborative environm

ents.

You're equally comfortable brainstorming campaign ideas with a marketing team as you are discussing ROI or data strategies with C-suite stakeholders. You bring structure and initiative to ambiguous situations, thrive in growth environments, and are energised by helping clients turn ideas into measurable re

sults.

You're proactive, curious, and commercially minded - a strategic Customer Success Manager who can think big but isn't afraid to roll up their sleeves and get stuck in to make things

happen.

The R
oleAs a Customer Success
Manager, you'll partner with some of the region's most recognised sports and entertainment organisations, helping them engage their fans, grow their audiences, and activate data-driven marketing strategies through the Tradable Bits p

latform.

You'll own the entire customer lifecycle - from Onboarding to Renewal - ensuring they not only adopt our technology but achieve tangible outcomes through

**its use.

Key Respon**

sibilitiesStrategic Partnership & Account

• ManagementOwn a portfolio of accounts across sports, music, and entertainmen
• t sectors.Act as a strategic advisor, helping customers leverage fan data to drive engagement, revenue, an
• d loyalty.Build trusted relationships at a Club level with marketing, partnerships, membership, and digital teams, as well as executive stakeholders, shaping strategy and influencing data-led
• decisions.Identify growth opportunities, new use cases, and platform expansion potential within your

**portfolio.

Digital Marketing & Campai**

• gn StrategyCollaborate with partners to ideate and deliver innovative digital campaigns and fan a
• ctivations.Help customers translate their marketing goals into actionable data strategies - including audience segmentation, fan acquisition, and
• engagement.Advise on cross-channel activations across email, social, and paid media, using insights from platform analytics an

**d fan data.

Customer Onboarding &a**

• mp; AdoptionLead onboarding and implementation, ensuring seamless integration and engagement across
• departments.Deliver training and strategy sessions to empower partners with best-practice campaig
• n execution.Proactively monitor platform utilisation and campaign performance to drive continuous adoption and

**improvement.

Insights, Reporting**

• & GrowthConduct regular business reviews, sharing actionable insights and campaign results with
• stakeholders.Provide feedback to product and engineering teams to inform roadma
• p priorities.Partner with sales and leadership to drive renewals, upsells, and accou

**nt expansion.

Wha**

t You'll BringEssential Skills &a

• mp; ExperienceDiploma or Bachelors Degree in Communications, Business, Marketing, Sports Marketing or re
• lated fi
  eld(s)3+ years in Customer Success, Account Management, or Digital Marketing, ideally within SaaS, sports, entertainment, ticketing, or an adja
• cent industry.Proven experience managing and growing strategic customer
• relationships.Strong und
  erstanding of digital mark
  eting concepts, including audience segmentation, data activation, email, social, a
• nd paid media.Confident communicator, comfortable
  presenting to C-suite and senio
  r
• stakeholders.Strategic thinker who can interpret data, tell a story, and influe
• nce decisions.Organised and proactive, with a strong bias for action
• and ownership.A natural collaborator w
  ho thrives in startup-styl
  e environments — flexible, resourceful, and always willing to roll up

your sle

• eves.

DesirableE
xperience in a startup o
r scale-up Sa
- aS environment.Familiarity with CRMs (HubSpot, Salesforce, Microsoft Dynamics, etc.) and project management tools (Google Suite, Slack, Jira
- , OpenProject).Working kn
owledge of the APAC sports or
music landscape — whether that's clubs, leagues, promoters, agencies, or tech
- nology vendors.Data fluency — comfortable interpreting campaign analytics, dashboards, and rep

orting metr

ics.

Why Join UsAt Tradable Bits, you'll be part of a passionate, creative, and growing team that's reshaping how sports and entertainment brands connect

with their fans.

You'll have the opportunity to work with some of the most recognisable names in the industry, while contributing to the growth of our APAC region — where your ideas, initiative, and im

pact truly matter.