Respite Coordinator

2 days ago

Belmont Western Australia St Jude's NDIS Full time $60,000 - $90,000 per year

St Jude's Health Care Group is a trusted provider of Aged Care, Allied Health and Disability Services, established in 1982. With a strong reputation built over four decades and as a purpose-driven organisation, we operate with a clear philosophy: we do not provide any service that isn't good enough for our own families. Our work is grounded in respect, integrity, commitment, and genuine partnerships with the individuals and communities we support.

Role Summary

The Respite Coordinator will oversee incoming enquiries, liaise with potential clients and their families, and proactively identify opportunities to connect with individuals who may benefit from short-term disability accommodation in our disability services accommodation. The role will serve as a key member of our team responsible for managing and coordinating respite services across our NDIS houses in Western Australia (WA) and Queensland (QLD). This role will focus on providing high-quality short-stay accommodation options for individuals with disability, ensuring their needs are met in a safe, supportive, and inclusive environment.

Responsibilities and Duties

  • Serve as the first point of contact, collaborate with clients and their families, provide detailed information, and conduct visits to clients.
  • Identify and engage potential clients, build relationships with key stakeholders, and promote services at events.
  • Ensure facility readiness, coordinate client placements, and optimize bookings.
  • Maintain accurate client information, assist with paperwork, and ensure compliance with NDIS standards.
  • Communicate expectations with the operations team and address client queries promptly.
  • Conduct regular visits, address issues proactively, gather feedback, and foster strong client relationships.
  • Build trust with clients and families, convert respite clients to permanent accommodation, and collaborate with the operations team.
  • Monitor client satisfaction, ensure adherence to NDIS guidelines, and participate in quality improvement initiatives

This role is being hired on a permanent full-time basis and is located out of our central office in Belmont.

Skills, Attributes and Experience

  • Experience in disability support, NDIS services, or community care sectors.
  • Knowledge of respite accommodation services and the unique needs of individuals with disabilities.
  • Proven experience in client engagement, customer service, or relationship management.
  • Valid NDIS Worker Screening Clearance.
  • A full and valid C class driver's license and a reliable vehicle.
  • Well-developed communication and interpersonal skills including the ability to work and communicate effectively with clients, their families, community agencies, and other professionals.

St Jude's NDIS are proud to be an equal opportunity employer. If the above opportunity is one that excites and encourages you, we would welcome and encourage your application. If your application is selected for progression then we will be in touch to discuss it with you soon.

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