Patient Liaison Officer

• Join a supportive team with a purpose driven role to serve the community
• Full time role based on Sydney's North Shore – NSW's largest Private Hospital
• Health and Wellbeing benefits available such as Fitness Passport

Taking care of people is our reason for being
At Sydney Adventist Hospital, fondly known as the San, caring for people is at the core of who we are. It's what drives us to deliver exceptional outcomes for our patients and it's a shared sense of purpose that extends to everyone who works here.

When you join our team, you'll feel valued and supported by our strong commitment to learning, flexibility, great benefits and a positive culture of teamwork and cooperation.

Some Of The Exceptional Benefits We Offer Include

• As a not-for-profit, we offer salary packaging that can reduce the amount of tax you pay, which can leave you with thousands of dollars more in your pocket.
• Up to 14 weeks paid parental leave
• Discounted gym membership for you and your family using Fitness Passport
• Great on campus amenities including cafés, gift shop, florist and even a hairdresser
• We have many other benefits as well, see a complete list when you meet us

What You Will Be Doing In This Role
Reporting to the Director of Allied Health, Rehabilitation & Projects, this role will promote positive engagement with patients and families by maintaining clear, supportive, and transparent communication throughout the feedback and resolution process, aligned with organisational standards.

You'll prepare and deliver reports on complaints, compliments, and feedback trends to managers, clinical teams and oversight committees, contributing to continuous improvement efforts. To ensure the consistent application of best practices you'll provide coaching and training to managers and staff on complaints management and patient experience processes.

This role also involves coordinating patient engagement by recruiting, managing, and supporting a network of consumer representatives. These representatives offer valuable perspectives and insights that help guide decision-making in service delivery, policy development, and quality improvement initiatives.

Who We're Looking For
To succeed in this role, you'll need strong consultation, conflict resolution, and negotiation skills. While healthcare experience is ideal, what's most important is your excellent interpersonal skills and ability to work closely with stakeholders at all levels to resolve patient care concerns effectively.

Your Resume Should Highlight The Following

• Experience engaging with consumers and resolving complaints.
• Strong problem-solving skills and the ability to manage complex priorities.
• Excellent written and verbal communication skills.
• Strategic thinking and independent decision-making with a patient-centred focus.
• Sensitivity, tact, and discretion in all interactions.
• Experience with change management and working both independently and as part of a team.
• Proficiency in Microsoft Office and database management.
• Understanding of patient- and family-centred care, evidence-based practices, and medico-legal concepts would be ideal, as well as familiarity with National Standards, hospital accreditation, and quality improvement processes.

About Us
Adventist HealthCare owns and operates San Day Surgery, Hornsby, and the Sydney Adventist Hospital (fondly known as the San). The San is NSW's largest private hospital.  Founded in 1903, we are proudly faith-based and have a proven history of being industry pioneers in ground-breaking research and delivering superior patient care. As a not-for-profit, we continually reinvest in cutting-edge technology and facilities, providing exceptional outcomes for our dedicated team of 2400+ staff members and the community we serve.

What To Expect
Successful candidates will be required to complete a range of pre-employment checks and assessments. These vary and could include professional references, functional questionnaire, a national police check, working with children check, vaccination evidence, among others.

How To Apply
If you see yourself in this role, then we'd love to hear from you. Simply click on the 'Apply' button and we'll keep you up to date on how your application is progressing.

Applications close 29 November 2025
Note that this is subject to change and applications will be reviewed as they are received and progressed to interview and appointed if deemed suitable. Therefore, we encourage you to Apply Now to avoid disappointment.

If you would like to know more, then please feel free to contact our Talent Acquisition Partner, Olivia Jacobs on . Please note that no applications via email will be accepted.

Recruitment Agencies, thanks for thinking of us. However, we do not accept unsolicited calls or resumes from recruitment agencies.