Customer Success Specialist

4 days ago

Melbourne, Australia Give A Grad A Go Full time

Competitive graduate salary of $65,000 - $70,000 + Super (DOE)
- Clear and flexible progression
- Opportunity to the employee ownership plan (ESOP)

**Company profile - Tech Startup**

Are you eager to launch your career in a thriving tech startup? We are excited to introduce this opportunity to a fast-growing construction tech startup, boasting an award-winning mobile platform. Their ground-breaking tech is empowering construction workers on-site and creating safer & more efficient worksites.

The business leaders are serial entrepreneurs with decades of experience in startups and the building industry. They are eager to invest in junior talent on the team providing a flexible career pathway to suit your passions and expertise.

**Key responsibilities - Customer Success Specialist**
- In this Customer Success Specialist job, you can expect the following tasks, but not limited to:_
- Own the post-sale relationship with the customer
- nurture and grow the relationships they have built with their existing and rapidly growing customer base.
- Understand and implement the key value outcomes your customers are looking to achieve
- Build meaningful relationships with internal teams and key stakeholders in the customers business
- Work closely with product, solutions and implementation team to identify key areas for customer growth
- Set the team up for success at the renewal stage
- Suggest any process improvements, product development and customer success ideas

There will be thorough training initially to ensure you are comfortable and successful when you start supporting your own clients.

**Job requirements - Customer Success Specialist**
- Educated to degree level
- A real passion to join a startup If you're new to this all, we're here to help you understand life at a startup
- Any previous experience in the property/construction/project management industry is a bonus but not essential
- Fantastic communication skills, both written & verbal
- Team player who is result-oriented
- Ability to build rapport easily with a genuine curiosity in client's business
- Entrepreneurial flair
- Resilience and proactive positive spirit
- Empathy for customers
- Growth mindset
- Real technical aptitude - are you the go-to tech person for family & friends?

**Benefits of the job - Customer Success Specialist**
- Competitive graduate salary of $65,000 - $70,000 + Super (based on experience)
- Opportunity to the employee ownership plan (ESOP)
- Joining a rapidly growing startup already obtaining international clients
- A leadership team that seriously care about your training and development
- In safe hands with an expert management team of serial entrepreneurs with venture capital experience
- Expect opportunities early on to be involved in client meetings and exposure to full business operations
- Flexible progression - this role could lead into a managerial role, sales, product, HR, or operations
- The company comes together regularly as a team, but you can work remotely
- Give a Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion Promise for more information about this._
- INDAUS_

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