Hotel Porter

21 hours ago

Brisbane, Queensland, Australia Emporium Hotel Full time $40,000 - $60,000 per year

Join the Exceptional Team at Emporium Hotel South Bank

Located in the Southpoint precinct, Emporium Hotel South Bank offers 143 luxuriously appointed suites designed for comfort and elegance. With an array of premium food and beverage experiences, our hotel is a destination where every detail matters.

We are currently seeking dedicated and service-driven Porters to join our award-winning team. As true Brand Ambassadors, Porters play an essential role in delivering on our Emporium Service Promises of enriching, empathetic, and effortless guest experiences.

Reporting to the Chief Concierge, your key responsibilities will include:

  • Delivering graceful, thoughtful service to all guests, ensuring every interaction is memorable.
  • Welcoming guests and managing the coordination of vehicles, luggage handling (including delivery and storage), and guest requests.
  • Valet parking a range of vehicles (Note: an unrestricted open manual licence is required).
  • Providing insightful advice about the hotel and the local South Bank/Brisbane area.
  • Taking ownership in exceeding the needs of both hotel guests and Southpoint apartment occupants, going above and beyond with purpose and action.

To thrive in this role, you will bring:

  • A passion for guest service and the professionalism to represent a five-star environment.
  • Pride in personal presentation and attention to detail.
  • Availability to work across a 7-day rotating roster, including nights and weekends.
  • Strong communication and interpersonal skills.
  • The ability to stay calm under pressure and think on your feet.
  • A desire to create effortless, enriching stays for our guests - every time, every shift.
  • Current working rights in Australia.

Why Join Emporium Hotel South Bank?

  • Be part of a passionate and welcoming team in one of Brisbane's most iconic luxury hotels
  • Hands-on, empowering experience in a celebrated hospitality environment
  • Employee discounts on accommodation, food, and coffee
  • Dry cleaning of work attire
  • Celebration of service milestones
  • Supportive culture that recognises our people matter
  • Monthly wellness initiatives
  • Ongoing career development and recognition opportunities

Sounds like the perfect role for you? We look forward to receiving your application.

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