Venue & Event Services Officer

Job no: 493368

Work type: Full Time

Location: Frankston

Categories: Administrative

Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.

Our leadership team is committed to building an engaged and collaborative culture where innovation and being future focused are the norm. If you want to help shape the future of Frankston, now is the time to join our team

About the position

An exciting opportunity exists within the Arts & Culture Department for the position of Venue and Event Services Officer working within the Frankston Arts Centre Hospitality and Venue Operations area,

The main responsibilities will include:

• Provide administrative support to the Team Leader Venue Hire and Front of House and Production and Technical Operations
• Support the development and distribution of staff rosters for ensuring adequate coverage aligned to event schedules
• Monitor staff availability and coordinate roster changes or shift replacements as required
• Communicate clearly with casual and permanent staff regarding roster changes, shift expectations, and event details
• Act as a central contact point for coordination and information-sharing across operational teams
• Build and maintain strong working relationships with internal staff, casual employees, contractors, and hirers to support collaborative and efficient operations
• Provide general administrative and clerical support as required
• Maintain accurate records and systems related to venue bookings, event schedules, rosters, compliance documentation, and procurement

This is a full time permanent position.

About you

• Ability to work under pressure in a busy and demanding environment
• Proven administrative skills and strong commitment to customer service and stakeholder relationships
• Flexibility in approach to work practices, with an ability to adapt to and support change in a dynamic environment
• Well-developed computer skills, knowledge of Microsoft Office suite of products and developments in web technologies
• Proficiency in the use of Microsoft applications, including Outlook, Word and Excel
• Proficiency in Event Management and rostering systems – Ungerboeck, Humanforce or similar is desirable
• Able to communicate effectively in both written and verbal communication to a range of stakeholders
• Skills in managing time, responding to priorities, planning and organising own work
• Accuracy and ability to attend to detail

Benefits of working at Frankston City Council

Be part of a workplace that is looking to transform the way that we work and build on our values "Kinder, Fairer, Smarter". As an employee, you will have access to benefits such as:

Select what is relevant

• Hybrid Working Model
• Flexible working hours
• Rostered Day Off (Full time roles only)
• Access to professional and career development opportunities
• Purchased leave
• Paid Parental leave
• Paid Christmas Shut Down Leave
• Free onsite parking (Civic Centre)
• Employee assistance program
• Salary sacrifice gym membership at Peninsula Aquatic Recreation Centre.

This position is a Band 5A currently remunerated at $82,567.33 per annum, plus superannuation. Overtime will be paid as required.

If you would like to learn more about this opportunity or have any questions, please contact Suzie Mackay on or

The for this role can be found on the Frankston City Council Careers page.

Culture at Frankston City Council

Frankston City Council respectfully acknowledges the traditional owners, the Bunurong people, as the custodians of the land on which we live and work and their Elders past and present.

Council is committed to building a culture that values diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals of all ages, backgrounds and identities. As well as applicants who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.

Child Safety

Frankston City Council is a Child Safe Organisation and has a zero tolerance for child abuse. Council is committed to creating and maintaining a child safe environment where all children are valued and protected from harm and abuse and will promote a whole of community approach to keeping children safe.

At Frankston City Council, protecting children and preventing child abuse is embedded in the everyday thinking and practice of all councillors, employees, contractors and volunteers. Please refer to the Child Safety and Wellbeing Policy that's located on the Frankston City Council website on the Child Safety Page, for further information.

Pre-Employment Information

You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, a current Driver Licence and Working with Children Check. You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.

Advertised: 25 Aug 2025 AUS Eastern Standard Time

Applications close: 08 Sep 2025 AUS Eastern Standard Time