National Workforce Planning and Productivity Manager

Location: Barangaroo, NSW

Employment Type: 3 Months FTC

Start Date: Jan 2026

Reporting to: Simpler for Stores Lead

Endeavour Group is Australia's leader in the drinks and hospitality industry. With more than 28,000 team members and a footprint of over 1,600 stores and 330 hotels, we're behind household names such as Dan Murphy's, BWS, and ALH Hotels. Our shared purpose? To create a more sociable future together.

Why does the role exist?

As part of Simpler for Stores, Lead the delivery of programs within the Workforce Management and productivity

stream into Retail Operations across Dan Murphy's and BWS retail.

● Manage the integrity of labor models and labor standards for the stores and deliver bottom up wage budgets to all retail units supporting sites and 10,000+ Team Members. 

● Direct line management of a team of specialists to maintain and improve labour standards and workforce planning across retail. 

● Work as part of the Simpler for Stores team to ensure that enterprise workforce management reporting and

support systems accurately reflect business process maps and rostering principles, with all planned process

changes applied in line with store deployment plans – supporting the consistent store delivery of a great team

rostering solution experience and Voice of Customer metrics.

● To support and challenge the delivery of wage budget outcomes that enable compliant store rostering demand

lines.

● Conceptualise and implement analytics required to identify opportunities and support workforce planning across

retail operations

● Lead and support the delivery of multiple process changes that challenges the cost of doing business, by

identifying and valuing opportunities for improvement. This includes effectively collaborating with a broad range of

key business stakeholders to support productivity model overlays, and on-going performance convergence relative

to budgeted / forecasted metrics.

● Support the development of the workforce planning strategy and lead the business in implementing best in class

workforce planning and productivity practices. Coach, support and develop supporting project team and business

partners on rostering, Workforce Management and productivity related best practices, ensuring that the overall

WFM team's work-plan is delivered, with a pipeline of skills to support future team capability requirements.

● Work with external suppliers and internal stakeholders to develop new labor standards, and keep productivity

databases aligned through on-going enhancements.

The key activities I will perform:

● To Lead the maintenance of productivity labor standards which accurately reflect expected store operational and customer standards, with a pragmatic operational and financial approach.

● To ensure that departmental labor standards are optimized through end to end rostering solutions, leveraging systems data to manage wage costs.

● To fully understand, challenge and transform the operational cost base throughout the annual financial cycle, validating and overlaying change to ensure that each rebase of standards reconciles in both hours and wages terms.

● To fully understand, challenge and transform all proposed and developing process change, providing an early productivity impact assessment that supports effective project prioritization.

● Lead the WFM stream of the Simpler for Stores team and partner with business teams to identify process improvement opportunities that reduce the cost of doing business within a range of productivity targets. 

● To Lead, identify and support multiple business stakeholders to drive maximum value from process change that reduces the stores' cost of doing business.

● Support Simpler for Stores, Brand Finance and Operations teams to identify underlying performance opportunities that are a risk to delivering departmental wage budgets.

My success is measured by:

● The target productivity rates for stores align to Business Process maps and include all activity expected to be achieved by store teams.

● Labour standards are tested and costed end to end before applying to store rosters, ensuring that wage impacts are fully validated and signed off.

● Financial budgets reconcile from one base budget to the next, with changes in productivity rates understood and reconciled.

● Business partnerships are well developed, with early collaboration and scenario modeling applied as part of each initiative's 'go/no go' decision.

● Demonstrate courage in challenging ineffective process proposals, whilst offering costed alternative solutions that help to lower the cost of doing business.

● Fully aligned to all initiatives that impact productivity targets, and recognised as a significant contributor to the success of each one.

● Retail operations teams are supported with labor standards that help drive a wage budget that ensures our store teams are support and our customer are able to receive service intended. 

 

The Qualifications, Work Experience and Technical Requirements I need for this position are:

Essential

● Experience in leading Workforce Planning function for a 10,000+ workforce utilising an engineered labour

standards framework. 

● Industry experience across Service, Retail, customer services, operations and or manufacturing sector

business experience, with an ability to understand and challenge processes.

● Specialist skills including industrial engineering qualifications; Maynard's Sequence Operation Sequence Technique (MOST), Performance Rated Activity Sampling, and Time Study

● Experience in leading and coaching people to achieve overall project requirements.

● Understanding of experience leading projects based on productivity measurement and business modeling

techniques, with a strong financial acumen that supports cost based decision making.

● Previous experience rolling out Workforce Management processes and systems

● Intermediate level analytical skills

● Ability to understand and effectively interpret Enterprise Agreements and Awards.

● Strong planning and organisational skills with ability to work independently, and across video conferencing as

appropriate.

● Able to travel interstate and within state

● Tertiary education qualification in industrial engineering, mathematics, statistics or business equivalent.

Desirable

● Previous experience in the implementation of Workforce Management processes and systems

● Experience in working within a Project and Transformation environment with an ability to engage and influence key stakeholders, and work extensively with external business suppliers.

● Detailed knowledge and understanding of time and attendance and workforce management systems.

● Working within a matrix environment

What's in it for you?

The benefits are good too

We offer flexible working in every sense

An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs

Monthly meeting-free days

Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing

Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

We are together creators

With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We're all about creating a more sociable future - for our customers and each other. If this job excites you - and you're close-enough on the requirements, reach out, we'd love to hear from you.

You can learn more about working with us on LinkedIn or at

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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