Marketing Operations

Marketing Operations & Governance Senior Specialist

Job No: 677317

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD, Various

Max Term Full Time

Insurance, Marketing & Communications

Pay Band 4

Marketing Operations & Governance Senior Specialist

• Location: Sydney, Melbourne, or Brisbane
• 12-Month Fixed Term Contract

Are you a strategic thinker with a passion for marketing operations, governance, and compliance? We're looking for a Marketing Operations & Governance Senior Specialist to join our Brand & Customer Experience (B&CX) team on a 12-month fixed term contract, based in Sydney, Melbourne, or Brisbane.

About the Role

This role supports the delivery of operational risk, governance, and compliance across B&CX, ensuring platform usage, reporting, and decision-making align with enterprise standards, regulatory obligations, and strategic guardrails. You'll work closely with the Operational Lead to drive uplift initiatives and operational priorities—making up around 80% of your focus.

Key Responsibilities

• Partner with the Operational Lead to deliver uplift initiatives and manage risk and compliance activities.
• Provide strategic support in operational risk and governance across marketing platforms.
• Ensure compliance with enterprise risk frameworks and regulatory obligations.
• Oversee operational risk reporting, control hygiene, and audit readiness.
• Liaise with Risk, Compliance, and Audit teams to resolve incidents and control gaps.
• Drive continuous improvement in operational processes using data insights.
• Develop and implement governance frameworks for platform usage and vendor engagement.
• Support planning and prioritisation of operational initiatives aligned with strategic goals.

Who You'll Work With

Internal: Brand & Customer Experience, Legal, Risk & Compliance, Technology Data, Product/Pricing, Sales & Service, Digital (eCommerce), Customer & Market Insights
External: Technology vendors, Creative agencies, Media agencies

About You

• Bachelor of Marketing or related discipline (Mandatory)
• 5+ years in a marketing team
• Experience delivering campaigns across digital, 1:1, and traditional channels
• Agency experience or briefing creative/media agencies
• Marketing campaign production process knowledge
• Operational systems/process improvement
• Supplier/vendor management
• Marketing effectiveness and efficiency delivery
• Regulated environment experience
• Exposure to marketing operations or digital transformation
• Audit or assurance background (highly desirable)

Skills & Capabilities:

• Product Ownership or Project Management
• Critical thinking and problem solving
• Strong understanding of marketing's role in revenue generation
• Operational risk and governance frameworks expertise
• Stakeholder mapping and process design
• CX experience (desirable)

What we can offer you:

• Discounts and offers on a range of insurance products
• A range of flexible working and leave options
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 06 Nov 2025 AUS Eastern Daylight Time

Applications close: 13 Nov 2025 AUS Eastern Daylight Time

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