Assessments Officer

About the Opportunity

Apprenticeship Support Australia (ASA) are seeking an enthusiastic individual to join the team as an Assessments Officer - Apprenticeships/Traineeships(internally known as Apprenticeship Support Officer, Readiness Support). In this role, you will play a pivotal role in assessing the skill levels, skill needs, and aptitude for occupations for Australian Apprentices and Trainees. You will also assist your team in evaluating the suitability and readiness of employers to support apprentices. This role will deliver a broad range of general administrative support that focusses on making bookings for field team members, undertaking virtual or face to face assessments prior to sign-up.

This is a full-time, permanent opportunity based in our Osborne Park office.

Key Responsibilities

The role will include a range of day-to-day tasks including:

• Completing outbound and inbound customer service calls and providing general advice to clients
• Undertaking virtual or face to face assessments in-line with guideline requirements
• Completing accurate data entry and maintaining databases
• Booking in meetings to conduct the Virtual appointments
• Identifying and considering any potential barriers for apprentices, by conducting a risk assessment to determine the likelihood of successful apprenticeship completion for both apprentices and employers
• Maintaining open and supportive communication with apprentices, employers, RTOs, and other stakeholders
• Providing compassionate support to apprentices and employers by fostering a positive environment for successful apprenticeship completion

About You

To be a successful in this role, you will have the following skills and experience:

• Understanding/knowledge of apprenticeships and traineeships.
• Excellent customer service skills
• Excellent communication skills – oral and written
• Ability to work to and deliver on KPIs
• National Police Clearance & Working with Children Check

About CCIWA

CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 130 years. With more than 7,400 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed. We want this State to be the best place to live and do business.

About ASA

Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Australian Apprenticeship Support Network services under a contract from the Commonwealth Government. ASA's services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here    

CCIWA Culture and Benefits

At CCIWA, we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We have a range of benefits to support our employees which includes:

• A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
• Excellent building facilities
• Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
• Salary Sacrificing - CCIWA is a rebatable employer
• Active Social Club and Charity Initiative
• Find out more about our fantastic culture here

Our Commitment to Diversity & Inclusion

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.

CCIWA is proud to be an Inclusive Employer for with Diversity Council Australia.

How to apply

To apply, click on the "Apply Now" icon on Seek or apply directly through our website

For your application to be considered, you should include:

• A cover letter
• Current CV

Applications close COB Friday, 12 December 2025 and short-listing for this position will commence immediately.

If you have any further questions, please contact the People Team at

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.