Monitored Claims Officer

1 week ago

Brisbane, Queensland, Australia WorkCover Queensland Full time $90,000 - $120,000 per year

Are you driven to make a real difference for injured workers across Queensland? Join WorkCover Queensland and help transform lives.

In this rewarding role, you'll manage a portfolio of workers' compensation claims, providing exceptional service to injured workers, employers, and healthcare providers. Based in our modern Brisbane CBD office, you'll collaborate with a dynamic team committed to achieving positive outcomes.

What You'll Do

  • Manage claims from lodgement to finalisation, ensuring compliance with legislation and organisational policies
  • Conduct thorough assessments, including liability determinations and benefit calculations, while keeping accurate records
  • Work closely with injured workers, employers, and healthcare providers to implement effective return-to-work plans
  • Investigate claims through interviews, site visits, and evidence collection to support fair decision-making and prevent fraud
  • Provide expert guidance on workers' compensation processes, entitlements, and dispute resolution

Who We're Looking For

You're a proactive communicator who thrives in phone-based interactions. Healthcare experience—such as a practice manager, nurse, physiotherapist, or similar— along with insurance experience, will give you an edge, but not essential. You'll succeed in this role if you:

  • Have exceptional time management and the ability to manage complex caseloads
  • Demonstrate strong problem-solving skills and resilience in challenging situations
  • Communicate confidently and build positive relationships with diverse stakeholders
  • Understand medical terminology and healthcare processes (preferred)
  • Have experience in insurance or workers' compensation environments (advantageous)

A Bit About Us

Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How Do I Apply?

Please submit your application form and resume here.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.

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