Recoveries Team Leader

9 hours ago

Artarmon, New South Wales, Australia Compass Full time $90,000 - $120,000 per year

Lead a High-Performing Recoveries Team, Maximise Revenue Recovery, and Drive Operational Excellence

We're looking for a driven and strategic leader to join our team as Team Leader – Recoveries. In this pivotal role, you'll oversee, motivate, and develop a team of Recoveries Specialists to achieve high standards in claims settlements, maximise revenue recovery, and minimise write-off values – all delivered in the most efficient and effective manner.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

  • Care & Passion – to deliver outstanding service the way we'd want to be treated
  • Courage – to be empowered and make informed decisions
  • Can Do – a proactive mindset focused on solving problems and improving
  • Trust – to be counted on to do the right thing in all relationships

What You'll Be Doing

  • Lead, mentor, and coach a team of Recoveries Specialists to achieve agreed KPIs and deliver exceptional claims settlement outcomes
  • Conduct regular 1:1s, performance reviews, and quality checks, providing constructive feedback and development plans
  • Drive process improvements and identify opportunities to enhance operational efficiency and insurer relationships
  • Manage team productivity, timekeeping, leave, and performance data, ensuring smooth day-to-day operations
  • Provide training and develop resources for Claims and Recoveries teams
  • Analyse and report on team performance, case law developments, and operational trends to senior management
  • Approve settlements, recovery rates, task extensions, and other key decisions within delegation authority
  • Ensure compliance with WHS requirements, company policies, and industry regulations

What You'll Bring

  • Experience within the insurance industry (advantageous)
  • Proven leadership skills with the ability to motivate and develop high-performing teams
  • Strong analytical, negotiation, and problem-solving abilities
  • Excellent numeracy, literacy, and presentation skills
  • Attention to detail, integrity, and a results-driven mindset
  • Ability to work effectively under pressure and meet deadlines

Why Join Compass

  • Flexible hybrid work environment
  • 12 weeks paid parental leave
  • Employee Assistance Program (EAP) for free, confidential support
  • "Make a Difference Leave" – a day spent on local community projects
  • Learning and development days
  • Discounted hire car access for personal use
  • Rewards and recognition programs
  • Employee referral bonuses
  • Collaborative and performance-driven team culture

Ready to Apply?

Click Quick Apply and upload:

  • Your
    resume
  • A
    short cover letter
    outlining your recoveries and litigation experience

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