Office Receptionist

4 days ago

Surfers Paradise, Queensland, Australia ee895e01-b3b7-44aa-a61f-9d447d7be6ed Full time $40,000 - $60,000 per year
Office Receptionist – Full Time

Join a Growing, Professional, and Supportive Guest Operations Team

We are seeking a proactive and highly organised Office Receptionist to join our small but dynamic team. This full-time position is perfect for someone who thrives in a fast-paced environment, has exceptional attention to detail, and enjoys providing outstanding customer service.

About the Role

Working closely with our General Manager/Caretaker, you will be responsible for the smooth day-to-day running of the office and guest services. This role offers a blend of guest interaction, property administration, and essential office support tasks that keep the business operating at a high standard.

Key Responsibilities
  • Managing guest arrivals and departures, including check-ins and check-outs
  • Conducting room checks to ensure quality and presentation standards
  • Providing professional, friendly, and efficient customer service
  • Daily use of REI Master for bookings, reservations, and property management

  • Assisting with permanent rental operations, including:

  • Processing tenants entering or exiting the letting pool

  • Coordinating with owners, tenants, and the owner services team
  • Processing rental payments & maintenance costs

  • Owner relations, including:

  • Communicating with apartment owners regarding updates, issues, and requests

  • Supporting compliance with body corporate requirements and building by-laws
  • Liaising with the body corporate where required
  • General office administration and accurate data entry
  • Basic bookkeeping, including reconciliations and simple banking tasks
  • Maintaining records, correspondence, and compliance documentation
  • Supporting the General manager/Caretaker with daily operations and ongoing projects
About You

We are looking for someone who is confident, reliable, and eager to be part of a well-run guest and property management operation. The ideal candidate will have:

  • Fluency in REI Master Property Management System and confidence navigating booking and property systems
  • Minimum 1+ years experience with REI Master Property Management System
  • Strong computer literacy across general office applications
  • Excellent communication and customer service skills
  • Minimum 2+ years customer service experience in a professional environment
  • Experience with permanent rentals, letting pools, or property management processes (highly regarded)
  • Understanding of body corporate operations and by-law requirements (preferred)
  • A Real Estate Certificate or Licence is favourable but not essential
  • High attention to detail and strong organisational skills
  • Ability to work independently and confidently within a small team
  • Previous experience in reception, administration, real estate, or hospitality is advantageous
  • A professional presentation and a positive, proactive attitude
  • Australian work rights are essential for this position
What We Offer
  • Full-time, secure employment
  • A supportive and collaborative work environment
  • Training and development opportunities
  • A diverse role combining guest services, administration, and owner relations
  • The opportunity to grow and develop within the business

If you're looking for a rewarding, varied role where you can make a real impact and work closely within a dedicated operations environment, we'd love to hear from you.

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