Associate, GTS Client Service

6 days ago

Melbourne, Victoria, Australia Westpac Institutional Bank Full time $60,000 - $90,000 per year

Job Description
Create your best future and join Westpac as an Associate, GTS Client Service.
What's the role?
Within our Global Transaction Services (GTS) Team, you'll be the first point of contact for some of our most valued institutional clients, supporting them across the full lifecycle of their banking experience. From resolving complex queries to collaborating with internal teams, you'll play a key role in delivering seamless, high-quality service every day. This is a full-time role based in Melbourne.

What do I need?
We're looking for someone who's client-focused, commercially minded, and thrives in a fast-paced environment. You'll bring:

  • Previous client-facing experience in a branch or similar environment (preferred)
  • Strong understanding of banking systems, processes, and compliance frameworks (e.g. risk, documentation, pricing)
  • A client-first mindset with a passion for delivering exceptional service
  • Demonstrated ability to collaborate across teams and influence outcomes
  • Commercial acumen and the ability to identify service-led growth opportunities

Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the
"People with Disability and/or needing Accessibility Requirements"
page on our website .

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