ICT Engineer
6 days ago
About us
At One Solution, we're a trusted leader in delivering innovative and tailored IT solutions across Australia, with a strong base in Unley, South Australia. With over 10 years of industry experience, we specialise in helping businesses of all sizes optimise their technology and achieve their goals.
What We Do
We offer a comprehensive range of ICT services, including managed ICT support, cloud solutions, cybersecurity, and strategic ICT consulting. Our team of dedicated experts takes a customer-focused approach, ensuring businesses thrive in an ever-evolving digital landscape.
Why Join Us
- Be part of a dynamic team that values innovation, collaboration, and growth
- Enjoy a supportive work culture where your ideas and expertise truly make a difference
- Benefit from opportunities for professional development and career progression in a fast-paced industry
- Work on exciting projects with a diverse range of clients across various industries
About You
- You are naturally curious and thrive on exploring new ideas and concepts
- You have an open mind and embrace learning opportunities, always eager to challenge yourself and grow both personally and professionally
- Problem-solving excites you, whether you're working independently or collaborating as part of a team
- You enjoy tackling new and uncertain challenges, no two days are the same
- Strong attention to detail and time management skills ensure you stay efficient while keeping the bigger picture and company deadlines in focus
- Ability to work under pressure
The Offering
We have an exciting opportunity for you to join our team as ICT Engineer (MDM Support) - Level 2
You will be responsible for both general Level 2 ICT support and Mobile Device Management (MDM) services for Enterprise and Government clients.
Key Responsibilities
General ICT Support Duties (from Level 2 ICT Engineer role)
• Deliver Level 1 & 2 support via remote tools, phone, and service desk platforms
• Troubleshoot and resolve issues related to Microsoft 365, desktops, laptops, mobile devices, and user access
• Escalate incidents or service requests as per defined workflows
• Maintain detailed and accurate documentation within the service management system and ensure compliance with SLA targets
• Support hardware/software asset tracking and lifecycle processes
• Contribute to internal knowledge bases and documentation to support first-call resolution
MDM-Specific Responsibilities
• Prepare, stage, and configure mobile devices (iOS, Android) for deployment
• Device unboxing, quality assurance checks, and physical protection (screen protectors, rugged cases)
• Enrollment into MDM platforms (e.g., Intune, Workspace ONE) with required profiles, applications, and policies
• Labelling, repackaging, and logistics for deployment
• Monitor MDM dashboards for compliance, policy enforcement, and device health
• Provide remote support to end users for device onboarding and troubleshooting
• Perform basic MDM admin tasks such as wiping, locking, or locating devices
• Maintain accurate records of device asset data and deployment logs
• Participate in shift handovers and maintain high-quality documentation to support 24/7 operations
• Adhere to and assist in refining Standard Operating Procedures (SOPs) for MDM processes
Required Skills & Experience
• 2+ years' experience in a Level 1 & 2 IT support role
• Practical experience with MDM platforms such as Microsoft Intune, VMware Workspace ONE, or similar
• Strong understanding of Microsoft 365 services including conditional access, compliance, and basic PowerShell administration
• Familiarity with supporting iOS and Android mobile operating systems
• Proficient in remote support tools and ticketing systems (e.g., ConnectWise, ServiceNow)
• Hands-on experience preparing physical devices for deployment
• Excellent communication and documentation skills
• Ability to work effectively in a rotating 24/7 roster
Additional Valued Experience and Desirable Qualifications
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification
• Experience supporting Telstra's Enterprise mobility platforms
• Experience with device provisioning platforms: Apple ADE/DEP, Android Zero-Touch, Samsung Knox (KME & Knox Suite)
• Familiarity with PowerShell scripting for device or MDM automation
• Previous experience in an MSP or large Enterprise support environment
Our Values
- Make it Happen: We're passionate about you – our customers, our people, our families, our business. It makes us happy when we provide you with a great experience, and we never want to let you down
- Communicate with Purpose: We want to communicate with you, so you know what's going on – and we love to listen too
- Trust is a Must: You can rely on us as your "safe pair of hands". A trusted employer, a trusted partner, a trusted supplier
- Culture Counts: We want to create a great place to come to work. We want to have fun, be creative and bounce off each other. We celebrate our differences; our complimentary skills and we value friendship
- Experience Matters: We value the reputation of our business and our team. We value the knowledge of the solutions we sell, because we've done it many times before
One Solution actively encourages applications from individuals of all genders and backgrounds, recognising that a diverse team contributes to innovation and success.
We work hard to ensure equality extends to creating an environment where everyone feels valued and empowered to reach their full potential. At One Solution, we don't just solve problems, we build relationships. If you want to find more about us visit our website at
If you're passionate about technology and driven to deliver exceptional service, we'd love to hear from you.
Please submit your application through SEEK with a pdf copy of your CV.
