Employment Services Trainer

About the Role

Do you have frontline employment services experience and are ready for the next step in your career? If you are passionate about empowering teams and driving excellence in employment services, we're looking for an Employment Services Trainer to join our Inclusive Employment Australia program and help shape the future of service delivery.

In this permanent full-time role, you'll design and deliver high-quality training programs that uplift staff capability and ensure compliance with contractual and regulatory requirements. You'll create engaging onboarding resources, maintain comprehensive training libraries, and deliver sessions through a mix of webinars, workshops, and face-to-face coaching.

Your work will directly support frontline teams to achieve key performance indicators and deliver outstanding outcomes for clients. You'll collaborate with managers and stakeholders to identify learning needs, refine training based on feedback, and foster a culture of continuous improvement and innovation.

This is a fantastic opportunity to make a real impact—enhancing workforce capability, improving program outcomes, and contributing to SSI's mission of creating inclusive opportunities for all.

About You

You're a confident communicator and a natural facilitator who thrives on helping others succeed. You bring:

• Cert IV in Training and Assessment and tertiary qualifications in human services, community services, adult learning, or related fields.
• Experience in designing, delivering, and evaluating training programs across diverse platforms.
• Strong understanding of compliance requirements and quality assurance standards.
• Ability to identify learning needs, develop tailored training schedules, and coach staff for performance uplift.
• Excellent organisational skills and adaptability to manage competing priorities.
• A collaborative mindset and commitment to fostering a positive learning culture.

Ready to inspire and lead through learning? Apply now and help us build a stronger, more inclusive future.

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
• Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close 25th November 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at 

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at 

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.