Customer Success Engineer

ABOUT NEARA

Imagine preventing wildfires before they start, or ensuring power grids stay resilient during extreme weather. That's the real-world impact we create every day at Neara.

We build 3D physics-enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios, assess risks, and make smarter decisions that affect millions of lives.

We're not just another tech company - we're one of TIME's 100 Most Influential Companies 2024. We're making tangible differences in communities worldwide. And we're backed by some of the world's leading venture capital investors.

Our team is passionate, brilliant, and genuinely excited about solving problems that matter. We've built something special here: a culture where everyone owns our mission, innovation thrives, and great work gets recognised. And now we're ready for our next chapter of growth.

We're excited to hire our first on-site Customer Success Engineer here at Neara The Customer Success Engineer will work as a technical platform resource to enterprise-level customers and uncover new opportunities for the business. We are looking for individuals with strong technical curiosity, an active enjoyment of customer engagement and navigation, and an ability to translate Neara solutions into quantifiable ROI for our most valuable users.

Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, and you'll be joining our customer success team to work directly with new customers. This position requires an appetite to become proficient in the industries we serve, the solutions we provide, and the value they create for customers.

WHAT YOU WILL DO

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.

• Work directly and closely with customers, including meaningful time on-site with customers to:

  • Drive and embed the use of the Neara platform by customers, including enabling the customer's ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.

  • Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.

  • Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.

  • Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.

  • Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.

  • Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.

  • Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.

• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.

• Design and deliver focused training sessions and workshops aligned with customer goals and workflows

• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

WHO YOU ARE

• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organisation.

• Familiarity with enterprise software platforms and deployments.

• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.

• Strong communication skills, you can explain complex topics clearly.

• Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.

• Strong external stakeholder engagement skills, including the ability to build trusted relationships.

• A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.

• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

• An engineering degree is a plus, but not essential.

WHAT WE ARE OFFERING YOU

• Competitive salary

• Meaningful ESOP

• Flexible working arrangements with a fully stocked office in Redfern.

• Regular office events

• The real benefit is working on a genuinely complex, innovative and industry-leading product, making a genuine difference in the world around us.

To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.  We will endeavour to give you an update on your application within 7-10 working days.

Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.

No agencies or third-party service providers, please.

Questions? Email