Customer Success Engineer

21 hours ago

Sydney, New South Wales, Australia Marlee Full time $80,000 - $120,000 per year

About the company

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.


About the role

As a Customer Success Engineer, you'll play a vital role in ensuring the success of users in deploying and maximizing the value of WiFi HaLow solutions. You'll provide thoughtful technical support and creative solutions to complex challenges, while maintaining and improving knowledge resources that help others succeed. 

Your daily responsibilities include:

  • Providing high quality technical support & guidance, offering practical solutions for technical issues related to WiFi HaLow IC and applying deep understanding of networking protocols to enhance customer experience.
  • Developing and improving technical articles, guides, FAQs, and product documentation, ensuring that content is accessible for both internal teams and customers
  • Working closely with engineering teams on solution development, bug reporting, and product refinement and using customer feedback/insight for product improvements.
  • Utilizing tools such as Zendesk and JIRA to manage, track, and follow up on customer issues to improve support efficiency through smart automation and integrations.
  • Partnering with technical teams to optimize data handling and ensure smooth platform connections through effective API implementation and database management.
  • Ensuring customer success through proactive engagements and close guidance, including product training, demonstrations, and deployment processes.

What our partner is looking for:

  • Bachelor's degree in Electrical Engineering, Computer Science, or related field
  • At least 2+ years of technical support or customer success engineering experience
  • Solid understanding of WiFi technologies, RF principles, and networking protocols
  • Hands-on experience with APIs, data integration, and database management
  • Proficiency with scripting languages like Python or Bash, with experience in using support platforms like Zendesk and JIRA
  • Good communication skills; able to convey technical concepts clearly to non-technical users

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