Senior Customer Success Manager

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.

Proofpoint is looking for a self-starting, responsible, action-oriented, and highly motivated individual to join our growing field services team. The mission of the Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals. This is a customer-centric role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have excellent communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical foundation, especially related to email security; substantial experience driving concurrent projects and issues to completion with little direction, and a passion for ensuring a world class customer experience.

Responsibilities include:

• Drive high levels of customer success through post-sales customer engagements, maintaining a strong sense of ownership over customer outcomes

• Be a relentless advocate for your customers into the Product Management, Engineering, and internal teams to improve the product and help ensure that Proofpoint deployments are successful

• Independently provide ongoing and proactive vision and guidance regarding data security initiatives to assigned Proofpoint customers

• Provide guidance and advice to onboarding customers about how best to utilize Proofpoint resources including their purchased solutions, support options, training offerings, and other Proofpoint services

• Meet regularly with customers to review product adoption and health, issues, upcoming releases, and other initiatives

• Develop a thorough understanding of a typical customer's business and security needs by industry, providing proactive recommendations that support the customer's priorities

• Contribute to functional groups from areas such as Product Management, Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction

Requirements:

• Preferred: 4-year college degree in a business area, technical area, or equivalent

• 3+ years of related industry experience in professional services, sales engineering, senior support engineering, or other customer-facing roles with exposure to multiple technology areas

• Understand and demonstrate customer success principles and behavior

• Must be able to articulate customer business requirements and serve as the customer voice internally

• Working knowledge of email security and networking concepts and frameworks

• Working knowledge of cloud technologies, web services, operating systems, and common technical architecture

• Ability to effectively work in a team environment as well as independently

• Excellent communication skills, phone manner, and meeting presence within all levels of the customer's organization

• Project and/or program management skills and high attention to detail

• Ability to think innovatively, strategically and deliver tactically

• Ability to work independently, to adapt quickly, and to maintain a positive attitude in challenging situations

Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint #LifeAtProofpoint

Sincerely,
– Recruiting Enablement

#LI-EY1

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation

• Comprehensive benefits

• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to How to Apply Interested? Submit your application here We can't wait to hear from you