Customer Support Representative

2 weeks ago

Melbourne, Victoria, Australia CoinJar Full time $60,000 - $80,000 per year
Role Overview
  • Deliver excellent customer service primarily through web-based tickets
  • Process customers' financial and identification information in a professional and compliant manner
  • Identify and escalate priority issues to relevant teams
  • Work collaboratively with other team members to ensure customer issues are resolved to their satisfaction
  • Contribute towards CoinJar's self-service options e.g. internal and external knowledge base articles and status page
  • Analyse and resolve key client issues promptly
  • Maintain high customer satisfaction through timely and professional responses
RequirementsEssential
  • Minimum 2 years experience supporting users of a software platform or as a web3/crypto community manager
  • Basic understanding of cryptocurrency and blockchain technology
  • Experience using cryptocurrency exchanges or wallets
  • Proficiency in using customer support software and tools
  • Excellent written and verbal communication skills
  • Strong attention to detail and accuracy in handling customer information
  • Exceptional time management and organisational abilities
  • Robust problem-solving and troubleshooting skills
  • Ability to simplify complex technical concepts
  • Capability to thrive in a fast-paced environment with high inquiry volumes
  • Adaptability to learn new technologies and stay updated on industry developments
  • Must be authorised to work in Australia
Desirable
  • Familiarity with common cryptocurrency issues (ie. fee sizes, transaction delays)
  • KYC/AML experience
  • Knowledge of compliance and security protocols related to cryptocurrency
Benefits
  • Work from home days
  • Training & development

CoinJar

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