Product Analyst

Role Summary

We are currently seeking a highly organised and detail-oriented Product Analyst to join the APAC Product Operations team, specifically focused on managing the full lifecycle of client-funded development (Custom Development). This individual will be crucial in translating client requirements into clear, actionable functional specifications and project plans, ensuring efficient delivery and managing the client sign-off process. This position involves close interaction with clients, Product Managers, and Product Development teams across the business. Will have at least 1-3 years of related experience in business analysis, product analysis, or project management in a software environment.

Responsibilities:

1. Custom Development Scoping and Functional Specification

2. Lead the scoping of client-funded development requests, working directly with clients, Product, and Development teams to define project requirements and feasibility.

3. Generate detailed functional specifications and Statements of Work (SOWs) that clearly define the scope, deliverables, acceptance criteria, and technical requirements for custom work.
4. Manage the review and formal sign-off/acceptance process for specifications and completed work by all necessary stakeholders (internal and external/client).

5. Maintain a centralised backlog and roadmap for all custom development projects.

6. Project Coordination and Facilitation

7. Manage the end-to-end delivery lifecycle for custom development, including project planning, tracking deliverables, timelines, and risks, and escalating issues when required.

8. Facilitate planning sessions, design reviews, and retrospectives specific to custom development projects.

9. Stakeholder Communication

10. Ensure stakeholders have timely access to accurate information about the status, roadmap, and delivery of client-funded projects.

11. Act as the primary point of coordination for custom development work, ensuring clarity and transparency by documenting information in Jira and Confluence.

12. Product Operations Functions (Backfill/Secondary)

13. Provide backfill support for core Product Operations functions, including release management and product launch coordination, as capacity allows.

14. Assist in the development and maintenance of operational processes and documentation.
15. Serve as backup administrator and subject-matter expert for key Product Operations tools, including the Atlassian suite (Jira/Confluence), StatusPage, UserVoice, and others.
16. Configure and maintain tooling to meet evolving business needs.

Job Requirements:

• Degree in Information Technology, Business, Finance, Accounting, or related field is a plus.
• At least 1-3 years of related experience in business analysis, product analysis, or project management in a software environment.
• Experience in generating detailed functional specifications, SOWs, and managing client/stakeholder sign-off.
• Strong analytical skills and attention to detail.
• Ability to effectively manage multiple work assignments and projects.
• Excellent time management & communication skills.
• Ability to work productively with remote teams and individuals via web meeting, conference calls and instant messaging.
• Familiarity with the Atlassian suite (Jira and Confluence) and product development processes (Agile/Scrum).

Benefits:

• Flexible working arrangements
• Annual performance-related bonus
• 6x Flexi AnyDay: knock 2.5 hours off your day
• Me Days: additional 3 days of annual leave for qualifying employees
• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself