Client Services Officer

2 weeks ago

Coffs Harbour, New South Wales, Australia Gosling Group Full time $60,000 - $80,000 per year

Gosling Group is a family-owned and operated business with a proud and established reputation that has been built upon the superior quality of our workmanship, attention to detail, and the professional and friendly conduct of all our employees.

Are you an experienced administrative officer looking to step into your next role, providing support and a seamless experience for our clients and team? We are seeking a dedicated Client Services Officer to support our ASP Level 1 and Design departments

Supportive Environment: Work in a team that genuinely supports your growth and values your contributions.

Learning and Development: Opportunities for professional development in a company that values lifelong learning.

Impact: Play a crucial role in fostering a positive and engaging workplace environment as part of our dynamic team.

Your Responsibilities:

  • Manage client and customer communications via email and phone
  • Assist with the documentation, induction and other onboarding activities for new starters
  • Provide administrative support for safety initiatives and programs, ensuring all safety protocols and procedures are up-to-date and communicated effectively
  • Collaborate on SimPro related tasks, including data entry, reporting and process optimisation to enhance overall operational efficiency
  • Manage document control processes
  • Provide weekly project status updates to customers and clients during the lifecycle of projects
  • Generate purchase orders and manage receipts for invoices
  • Organise team meetings, including preparation of PowerPoint slides, agenda and minutes
  • Manage calendars, including team members leave and site visits
  • Book company vehicles as required
  • Assist with documentation and induction training for new staff
  • Checking of Essential Energy fees and distributing invoices for approval
  • Prepare and send various letters and Essential Energy forms as required for projects
  • Maintain and update admin Work Instructions as required
  • Utilising Adobe pro and PDF to prepare and streamline documents and drawings for clients
  • Conduct various searches such as EIA & BYDA for projects
  • Prepare site visit documentation and upload for offline use
  • Facilitate handover of drawings and various documentation to internal departments as required
  • Ad Hoc Admin Tasks: Undertake various ad hoc administrative tasks as required to support the smooth operation of the office and assist team members

Experience

  • Minimum of 3 years' experience in an administration role

Qualifications and Skills

  • Proficient in Word, Excel, PowerPoint, Outlook and be able to pick up other applications with ease
  • Excellent communication skills both written and verbal
  • Ability to work under pressure
  • Great attention to detail
  • Strong decision making and problem-solving skills
  • Confidence to make recommendations to improve efficiencies
  • Great organisational skills
  • Proactive
  • A team player

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