Public Trust Officer

About the role

At the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a commitment to delivering trusted, financial decision-making advocacy, education and services that empower Queenslanders to navigate crucial life events. From financial management for clients with impaired capacity to deceased estate administration and a Will-making service, we are dedicated to providing comprehensive support.

As a Public Trust Officer (PTO), you'll be an integral part of the CED Program, playing a key role in contributing to and enhancing the overall customer experience. PTOs are responsible for providing a broad range of support in the provision of advice and the high-quality ongoing service to prospective, new and existing customers.

This is a temporary full-time opportunity up to 6 months with possible extension based in Mount Isa.

In addition to the general public, PTOs have significant interactions with:

• Customers from different cultural backgrounds
• Customers who may display challenging behaviours, due to their circumstances or disability i.e. mental health, acquired brain injury, aged related condition, congenital or intellectual disability
• Customers who at times may be distressed or upset

As a PTO, you will deal with complex and emotive situations and behaviours including customer aggression in providing services to members of our community who are experiencing vulnerability or grief.  We encourage you to consider your personal resilience and the self-care regime and coping strategies you'll employ as a PTO as we value your mental health and want you to thrive in this rewarding role. QPT has practices in place to support you and your wellbeing.

About you

You are an enthusiastic individual with a strong customer focus and the ability to work autonomously as well as within a team environment. The successful candidate will be able to multi-skill whilst working effectively in a fast-paced environment with competing priorities, be well-organised and take pride in providing a service to the Queensland community.

The following attributes will help you succeed as a PTO:

• Personal resilience and proactive a commitment to providing high-quality customer service
• Positive, empathetic attitude with a solution-focused approach
• Proficient conflict resolution, negotiation, and influencing skills for de-escalation
• Capability to maintain focus and optimism under pressure
• Meticulous attention to detail and ability to thrive in a busy work environment
• Competence in interpreting and applying legislation, policy, and procedures within delegated limits

What we offer

• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive cultures prioritising employee mental health and wellbeing

If you're ready to make a difference and bring your skills to a role where every action matters, join us at the Queensland Public Trustee. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.

Interested in applying?

Please provide the following information in your application:

• A cover letter(maximum two pages) telling us what you will bring to the role and your motivation for applying.
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.