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Training and Systems Coordinator

2 weeks ago

Sydney, New South Wales, Australia Talent Full time $60,000 - $80,000 per year

Talent is a global leader in digital and technology recruitment. With over 300 employees, 10 offices and revenue of $1billion, we are on a mission to build a better world of work for all - and you can be a part of it

We know what really matters: development, flexibility, recognition, and purpose. And that's just what we offer. Of course, you can expect some additional perks including a world-class team conference, social events, health and fitness allowance for all you gym goers, industry-leading training, and development programs, oh and 'Friday Drinks' if that's your jam.

Working with Talent, you'll be joining a company with a core value to 'Give a Damn'. We believe in having a positive impact on our people, our community, and our world.

Job Description

We are looking for a proactive and detail-oriented
Training and Systems Coordinator
to join the team on a
12-month fixed-term contract
to cover maternity leave. This role plays a key part in onboarding new starters, maintaining training content, facilitating business-wide training initiatives, and coordinating system-related communications.

You will work closely with managers, technology teams, and wider business units to ensure that staff are well-supported, training content is up-to-date, and communications are timely and clear.

If you're early in your career (
1-2 years of experience
) and eager to broaden your experience in the training and systems space, this is the role for you

Key Responsibilities:

New Starter Training

  • Partner with hiring managers to create tailored training schedules.
  • Organise, schedule and run training sessions.
  • Facilitate full system and process onboarding.

Training Content Management

  • Maintain and update user guides (UGs) and product walkthroughs to reflect current processes.
  • Create new guides for undocumented workflows.
  • Audit and revise outdated documentation to ensure accuracy and usability.

Monthly System Refresher Training programs

  • Plan, schedule, and coordinate monthly business-wide refresher sessions on systems and processes.
  • Develop engaging slides and training materials.
  • Design follow-up surveys and emails to gather feedback and reinforce learning.
  • Create posts to summarise and share insights from each session.
  • Assist in facilitating the sessions as needed.

Maintenance and Incident Communications

  • Draft and update communications for all system maintenance and incidents.
  • Ensure timely, consistent, and clear messaging is shared with impacted users.

Training Program Expansion

  • Expand the training registry to include non-core systems and tools.
  • Develop and maintain resources that support broader business training needs, this may be in the form of user guides, online learning modules, frequently asked questions or pre-recorded sessions.

Qualifications

Key Skills and Experience:

  • 1-2 years experience
    , we'll open to someone early in their career looking to progress
  • Strong organisational skills.
  • Excellent written and verbal communication.
  • Confident facilitating training and engaging with stakeholders at all levels.
  • Experience with documentation, knowledge base creation, and training content development.
  • Detail-oriented, self-motivated, and capable of managing multiple priorities.

Desirable:

  • Background in learning and development, internal communications, or systems training.
  • Familiarity with tools like Whatfix (Digital Adoption), StatusIO (Incident status page), Blink (Internal Intranet) and/or Learning Management Systems.
  • Experience working in recruitment, product / technology environments.
  • Knowledge of survey platforms and feedback tools (e.g. Survey monkey).

Additional Information

What's in it for you?

  • Talent Anywhere – work from anywhere in the world for 2 weeks per year.
  • Talent Time Out – 6 dedicated days per year for or resting and recharging.
  • Annual TALENTFEST conferences.
  • Annual health & lifestyle allowance.
  • Free premium membership to Headspace.
  • Equity program, where everyone gets a piece of the pie
  • Opportunities for development and career progression.

Sound interesting? If you want to make Talent your next play, please get in touch.