Warranty & Parts Coordinator

4 days ago

North Rocks, New South Wales, Australia CUB CAMPERS Full time $60,000 - $80,000 per year
Warranty & Parts Coordinator – Australian-Made Adventure Brand

Join an Australian manufacturing success.

Cub Campers is proudly Australian-made and family-owned, with over 57 years of innovation in the caravan and camper trailer industry. We're looking for a motivated and organised Warranty & Parts Coordinator to join our North Rocks team.

In this pivotal role, you'll manage warranty claims, coordinate parts, and support our service team to deliver an exceptional after-sales experience for our customers and dealers nationwide.

You'll be the link between customers, dealers, suppliers, and our production team — ensuring claims are handled efficiently, parts are tracked accurately, and Cub's reputation for quality and service excellence continues to grow.

We offer flexible remuneration and tailored packages based on experience, including opportunities for growth within our established Australian manufacturing business.

What you'll do:

  • Manage and process warranty claims from customers and dealers
  • Source parts and technical information across suppliers and production
  • Track warranty costs, trends, and repair outcomes
  • Prepare customer and dealer quotes for parts and service work
  • Support technicians with part identification and availability
  • Communicate claim progress and outcomes with customers and dealers
  • Maintain accurate documentation and CRM records
  • Report on warranty performance and support continuous improvement

What you'll bring:

  • Experience in warranty, service coordination, or parts interpretation (automotive, caravan, or marine industry preferred)
  • Strong organisational and communication skills
  • ERP/CRM system experience (MYOB Acumatica or similar)
  • Mechanical or electrical product understanding
  • A proactive, customer-focused approach with attention to detail

Why Cub Campers?

At Cub, we value innovation, excellence, teamwork, and integrity. We're a fun and driven team building high-quality products for Australians who love adventure. Join us and help shape the next generation of Australian-made campers.

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