Workforce Planner

6 days ago

Saint Leonards, Victoria, Australia Medibank Full time $90,000 - $120,000 per year
The Opportunity
  • Manage the end-to-end forecasting, scheduling, and tactical optimisation for your assigned work groups to deliver a consistently and reliably safe and efficient service in the contacts of contractual commitment.
  • Generate highly accurate forecasts for call volume demand, average handling time, attrition and staffing requirements ranging from short days) to long term (12 months) resource plans.
  • Monitor and analyse attrition trends to inform recruitment activity.
  • Build plausible scenarios to provide strategic optionality to the business.
  • Translate complex workforce data into meaningful insights, using advanced data visualisation techniques.
  • Design workforce analytics that support the optimisation of staffing levels, addresses workforce challenges, facilitates staff mobility and support business decision making.
  • Take time out to recharge - you might hit the pavement for a walking meeting with a colleague, pop out to a lunchtime gym class or take a mid morning meditation break.
What do we need from you?

Medibank

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