Workforce Planner

**Your career in healthcare made**_personal_**

At Medibank we’ve recently unified our health services under one brand - **Amplar Health.**

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

**The Opportunity**

As a Workforce Planner for Amplar Health you will be integral to the delivery of optimised workforce planning for clinicians working across various Health programs.

You will play a critical role in analysing, forecasting & planning workforce supply and demand for frontline healthcare staff while supporting internal operations in the pursuit of optimisation.

Reporting to the Senior Manager - Workforce Planning, you will also:

- Drive commercial benefits through implementing “best practice” workforce planning optimisation.
- Manage the end-to-end forecasting, scheduling, and tactical optimisation for your assigned work groups to deliver a consistently and reliably safe and efficient service in the contacts of contractual commitment.
- Report and communicate on emerging trends and anomalies including adherence, shrinkage, occupancy, performance, and productivity, staffing or service trends.
- Foster innovation, fine-tune tools, explore technological modernisation, and creatively enhance processes to consistently drive improved client outcomes.
- Build strong relationships with key stakeholders across the business to work collaboratively and deliver excellence in customer service and KPIs attainment.
- Provide both formal and informal narrative and graphical representation of resource plan assumptions, logic, calculations, variations and associated staffing strategies and mitigation tactics.

This is a full-time permanent position that offers the flexibility to work from home and/or from one of our offices in Sydney, Melbourne, or Brisbane.

**About you**

You are a problem solver, analytical, enjoy working with data and use initiative to manage issues, drive outcomes and process improvements across the business.

You will also bring to the role:

- Minimum 3-5 years of workforce planning and optimisation experience in large, complex Omni-channel Contact Centres, relevant experience in the healthcare industry would be favourable.
- Experienced in all aspects of workforce planning fundamentals of the contact centre
- Knowledge and proficiency of Alvaria eWFM is highly desirable, or alternate WFP software expertise is essential.
- Experience in modelling and analytical aptitude and proven experience of producing reports, analysis, and numerically intensive work.
- Advanced skills in Microsoft Office (specifically Microsoft Excel), as well an ability to source and interpret data via various reporting methodologies and tools such as Power BI and Tableau.

**Inclusion and Accessibility**

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.