Customer Liaison Officer

2 weeks ago

Nowra, New South Wales, Australia Shoalhaven City Council Full time $59,041 - $66,663 per year
  • Fixed Term/ 7-month parental leave contract / Full Time
  • Salary: $59,041 - $66,363 gross p.a. plus 11.5% Super
  • 38 hours per week / As per roster including weekends
  • Shoalhaven Indoor Sports Centre, Bomaderry

About the Role

This is a 7-month fixed-term contract position working 38 hours per week at the Shoalhaven Indoor Sports Centre. Join our dynamic Shoalhaven Swim Sport Fitness team to coordinate and support customer service and facilitate the successful daily operations of the sports centre. This includes:

  • Assist in the café by taking orders, handling payments, managing membership and visit passes and offering exceptional customer service to the centre guests, including encouraging the use of all facilities by the general community.
  • Provide, train and educate staff in the delivery of excellent customer service and contribute to improved customer service and effectiveness.
  • Attend to all customers of the facility regarding activities, programs and booking management whether face to face, via received emails, or telephone contact.
  • Conduct tours of the facility for visitors.

We are looking for a customer service all-rounder who can coordinate a point-of-sales team, demonstrate and deliver high-quality customer service, lead by example and uphold Council's customer service standards whether face-to-face, emails or telephone.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You

To be successful in the position, you will have:

  • Current Food Safety Supervisor certification
  • Demonstrated experience working in a similar customer service role, including coordinating and be part of a point-of-sale team
  • Class C Driver's Licence
  • Proof of Australian residency or citizenship, or authority to work in Australia (visa)

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.

Why Work with Us

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

  • 4 weeks annual, 3 weeks sick leave and 2 Health and Wellbeing days per annum
  • Opportunities for professional development and training
  • Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
  • Access to financial advice and guidance

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds. Applicants with a disability are encouraged to reach out if they require any reasonable adjustments throughout the recruitment processes to enable them to fairly demonstrate their skills and capabilities to meet the requirements of the job.

Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace

  • Senior Customer Service Officer

    2 weeks ago

    Nowra, New South Wales, Australia Department of Planning, Housing and Infrastructure Full time $97,027 - $107,059 per year

    Together we shape thriving communities, public spaces, places and economies.Senior Customer Service Officer Clerk Grade 5/6 position with the Customer Service & Advice team, Crown Lands Temporary full-time opportunity up 30 June 2027 with possibility of extension Office location: Newcastle, Nowra or Dubbo office Salary relative to experience, ranging...

  • Business Support Officer

    4 weeks ago

    Nowra, New South Wales, Australia Careers at Council Full time

    OverviewLocation: Nowra, New South Wales. Contract, full-time fixed term until June 2026. Salary: $99,775 - $113,318 gross p.a. plus 12% Super. 35 hours per week (Mon–Fri) with the option of flexitime. Located at the Nowra Natural Disasters Office. Applications close Wednesday, 24 September 2025.About the RolePlay a pivotal role in supporting the Natural...

  • Business Support Officer

    4 weeks ago

    Nowra, New South Wales, Australia Careers at Council Full time

    OverviewLocation: Nowra, New South Wales. Contract, full-time fixed term until June 2026. Salary: $99,775 - $113,318 gross p.a. plus 12% Super. 35 hours per week (Mon–Fri) with the option of flexitime. Located at the Nowra Natural Disasters Office. Applications close Wednesday, 24 September 2025.About the RolePlay a pivotal role in supporting the Natural...

  • Customer Service Team Leader

    2 weeks ago

    Nowra, New South Wales, Australia Flock family support PTY LTD Full time $59,339 - $72,000 per year

    Admin Officer/Coordinatorflock family supports are passionate about supporting individuals to live well and independently in the comfort of their own homes. We are looking for an office superstar who share this passion and want to make a real impact on their local communitiesYour Role:Whether it is the warmth in your voice as you answer a phone call, your...

  • Administration Officer

    2 weeks ago

    Nowra, New South Wales, Australia Grand Pacific Health Full time $60,000 - $80,000 per year

    About Usheadspace provides support to young people aged 12-25 experiencing mild to moderate or emerging mental health issues. The multidisciplinary team at headspace Nowra work to improve health, social, vocational and educational outcomes for young people.Grand Pacific Health is the lead agency of headspace Nowra. We are a not-for-profit, primary health...

  • Activities Officer

    2 weeks ago

    Nowra, New South Wales, Australia PCYC NSW Full time $56,320 per year

    We are currently seeking enthusiastic people to join our PCYC Team. An Activities Officer has a varied and flexible role, assisting with sport and administration within the Club. Whether you are new to the industry wanting to build your skills or you are experienced in sport, recreation and youth engagement roles, if you are passionate about making a life...

  • Venue Support Officer

    2 weeks ago

    Nowra, New South Wales, Australia ALH Hotels Full time $45,000 - $60,000 per year

    Job DescriptionVenue Support Officer | Archer Hotel (Part-time, 3 days a week)We believe in quality food and quality service; it's at the core of what we do and how we operate. At ALH, our pubs are a place to escape and feel at home. Where stories are made and retold. And with passion on tap, our team adds to every pub's story.A day in the life of a Venue...

  • Technical Records Officer

    2 weeks ago

    Nowra, New South Wales, Australia QinetiQ Australia Full time $60,000 - $80,000 per year

    Company description: QinetiQ is a global defence and security company and employs more than 8500 people in more than 50 locations around the world. We offer our customers premier expertise in advice, services and creative technology-based products and help solve some of their most challenging problems. Job description: We are currently looking for a...

  • Systems Support Officer

    1 week ago

    Nowra, New South Wales, Australia Coast and Country Community Services Ltd Full time $60,000 - $90,000 per year

    System Support Officer – IT & Project Support Location: South NowraCoast and Country Community Services Ltd is a non-for-profit organization that has been providing vital services to the Shoalhaven community for over 30 years. We provide services to people who are transport disadvantaged, including people who are frail aged, younger people with...

  • Quality Safety Assurance Officer

    4 weeks ago

    Nowra, New South Wales, Australia QinetiQ Limited Full time

    Job Title: Quality Safety Assurance OfficerLocation: Nowra, New South Wales, AustraliaRole Type: Permanent Full TimeQinetiQ is a global defence and security company and employs more than 8500 people in more than 50 locations around the world. We offer our customers premier expertise in advice, services and creative technology-based products and help solve...