Customer Service Team Leader

2 weeks ago

Nowra, New South Wales, Australia Flock family support PTY LTD Full time $59,339 - $72,000 per year

Admin Officer/Coordinator

flock family supports are passionate about supporting individuals to live well and independently in the comfort of their own homes. We are looking for an office superstar who share this passion and want to make a real impact on their local communities

Your Role:

Whether it is the warmth in your voice as you answer a phone call, your swift and reliable response to requests, or helping a somone with a simple need. As the heartbeat of our team and the support to our care givers, your commitment and passion will add to the loving care that empowers our participants to have choice Over their care.

You will be working from our office located in Nowra on a full-time basis, Monday to Friday.

You will have a 3 months probation period and can choose to extended probation or change to permanent employment.

What do we need from you?

  • Have proven experience in Office Administration and outstanding organisational skills.
  • Be an excellent communicator with great standards of customer service.
  • Demonstrated ability to meet deadlines.
  • Work with minimal supervision and as part of a team.
  • Be competent with computer skills in MS Word, Excel, and Outlook and scheduling programs shiftcare or similar.

About Us:

We are proud to be part a family run business we have offices in Wagga Wagga and Nowra as well as the southern Highlands, with plans to expand to western NSW.

We have a great management team and great work life balance we would love to hear from anyone interested in this role and is not scared to talk on the phone and happy to lead small teams.

We look forward to welcoming you to our team

Job Type: Full-time

Pay: $59,339.26 – $72,000.00 per hour

Expected hours: 40 per week

Benefits:

  • Employee mentoring program
  • Maternity leave
  • Professional development assistance
  • Travel reimbursement

Ability to commute/relocate:

  • Nowra NSW 2541: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Required)

Work Authorisation:

  • Australia (Required)

Location:

  • Nowra NSW 2541 (Required)

Willingness to travel:

  • 25% (Required)

Work Location: In person

Expected Start Date: 08/09/2025

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