Operational Reporting Analyst

Operational Reporting Analyst

• Can be based between any of our KAA sites nationally, with hybrid working options also available
• Full time - 18 month opportunity
• Join a highly engaged, professional, and collaborative team
• Generous NFP salary packaging available (up to $15,900/annum)

We are Key Assets AustraliaKey Assets is a leading not-for-profit, children, family and community services agency, founded in Australia in 2007. We provide foster care & family services. Operating across all states, the ACT and Norfolk Island, our purpose is to achieve positive and lasting outcomes for children, families, and communities. To achieve that, we need people like you

We pride ourselves on being inclusive and embrace and celebrate the diversity of all people within our communities. Our diversity helps us provide the best support possible to carers, families, children and young people and all of our external stakeholders.

A little about the role

KAA is about to embark on our KeyLink 2.0 project which encompasses redesign across the full continuum of care. It's about creating a CRM platform that grows with us and enables best practice. With KeyLink 2.0, we're aiming to deliver: simpler processes and faster workflows; a flexible, future-ready platform; stronger privacy, security and compliance; and reliable, accessible data to support reporting and decision-making. 

As Operational Reporting Analyst, you will support the design, delivery and enhancement of the reporting and analytics for both day-to-day operations and the rollout of the KeyLink 2.0. You will ensure evidence-based decision making across the organisation by analysing operational performance, stakeholder insights and identifying service trends.

As an Operational Reporting Analyst, you will:

• Audit, organise and assess KAA's existing reports in order to ensure only relevant and updated reports are carried forward into the new CRM system.
• Work closely with the vendor and Business Analyst to identify key metrics, define reporting requirements, and support the design of dashboards and reporting structures aligned with the new data model, while ensuring a smooth transition that maintains business continuity and visibility during the system cutover.
• Design, extract, and deliver high-quality data reports and visualisations using tools like Salesforce, Power BI, and Excel to support strategic planning, operational decision-making, and continuous improvement across the organisation.
• Collaborate with internal teams and stakeholders to maintain and enhance reporting systems, ensure accurate and timely insights, analyse service data and user feedback, and support reporting needs through system changes and business growth.

The base salary for this position is $85,025 - $93,975 per annum + super + salary packaging options up to $15,900 per annum.

This position is a full-time 18 month contract and you can be based between any of our KAA sites, with hybrid working options also available

About you

To be successful in this role, you'll come with:

• A relevant degree in business, statistics, analytics or social sciences with proven experience in a data or reporting focused position in a complex organisation.
• Incredible attention to detail, an ability to manage time effectively and excellent communication skills with people of varying technical literacy.
• An advanced understanding and ability as an IT and electronic communications/ reporting systems user.
• Proven experience in maintenance of databases and data management, extraction and analysis.

My Key Assets

The health and wellbeing of our people is at the core of our employee and client experience. All employee offerings are intentionally curated with care, allowing you to bring your best self to work, every day. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values.

• Work-Life Balance: We are well equipped to support a hybrid approach to the future of work. We understand that work-life balance is important and accommodate flexibility for team members wherever possible. Flexible, family-friendly working arrangements and remote work – just ask us
• Health and Wellbeing: We promote health and wellbeing for our people, just like we would for the children, families and communities we serve. We provide discounted health insurance and gym memberships, confidential counselling services and offer 5 weeks of annual leave after 2 years' continuous service with us
• Professional Development: digital eLearning and face to face training, your continual professional development is always top of our priority list. You'll have access to apply to our Annual Learning fund for subsidised professional development opportunities
• Salary Packaging: part of your wage is paid tax free each pay, saving thousands in tax each year

The fine print

• Applications close: 7 September 2025
• For further information, please contact Joe Grundy, Data Analyst at
• Successful candidates will be required to undergo a National Police Check and hold (or be willing to obtain) a valid Working with Children Check.
• Full driver's licence and travel within the region/state required.

If you are seeking a role in an excellent, innovative, and supportive team, in a growing organisation, we would love to hear from you. Click Apply today

Key Assets Australia is committed to Equal Opportunity, ethical practice and the principles of cultural diversity and social inclusion.

Key Assets is a Child Safe organisation, committed to the safety and wellbeing of all children and young people.

While we're reviewing your application, get to know us by visiting our website and on social media at #WeAreKeyAssets.