Customer Service

1 day ago

Balaclava, Victoria, Australia Morgan Consulting Full time $60,000 - $80,000 per year

Customer Service & Technical Support Coordinator

Are you someone who takes initiative, stays one step ahead, and makes sure no customer is ever left waiting? We're looking for a self-sufficient, confident communicator who can manage their own workload, deliver exceptional service, and keep things running smoothly without needing constant check-ins.

About the Company

Our client provides premium access solutions trusted by architects, builders, and designers across Australia and beyond. They take pride in offering outstanding customer service, ensuring every enquiry is handled quickly, accurately, and professionally.

You'll be part of a small, friendly team based in Balaclava, working from a modern coworking space with great facilities, good coffee, and a supportive culture that values trust and initiative.

About the Role

As a Customer Service & Technical Support Coordinator, you'll be the first point of contact for customers, providing advice, quotes, and assistance to ensure they receive the best possible experience. You'll have full autonomy to manage your own day, balancing responsiveness, accuracy, and proactive communication. This is not a role where you'll be micromanaged — it's one for someone who loves taking ownership.

Day-to-day, you'll:

  • Respond to customer enquiries via phone and email
  • Provide product and technical guidance (full training provided)
  • Prepare and send quotes and invoices
  • Support general office administration and coordination tasks

About You

  • 3+ years in customer service, administration, or operations
  • Excellent communication and relationship-building skills
  • Strong computer literacy (MS Office, email, CRM systems)
  • Highly organised, detail-focused, and dependable
  • Confident working independently and taking initiative
  • A genuine team player who helps out where needed
  • Interest in construction, design, or technical environments (advantageous)

Why You'll Love It

  • Modern Balaclava coworking office with excellent facilities
  • Small, close-knit team that values independence and trust
  • No two days the same — variety and ownership in your role
  • Flexibility, social culture, and a focus on service excellence
  • Competitive salary and opportunity to grow with a supportive team

Interested? If this sounds like you, I'd love to hear from you.

Click 'Apply' or reach out directly to Nick Farasopoulos for a confidential chat about the opportunity.

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