Technical Manager

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

• Join a supportive and experienced team which embodies our GB culture
• Grow with GB Industry leader in providing career development opportunities for its people
• Flexible, hybrid working arrangements and monthly RDO

As a Technical Manager in our Eligibility team, you will support the eligibility function in a variety of ways including undertaking Post Decision Reviews (PDR's), supporting Eligibility Officers with reallocations,. In this technical leadership position, you will be responsible for reviewing, drafting and endorsing your own decisions and at times, supporting our Eligibility Entitlement Specialists with 28 Day Decision Endorsements on an as-needs basis.

This is a newly created opportunity where you will be able to put your problem solving, investigative and technical skills to use each and every day – no two claims are the same You will be joining a team dedicated to continuous improvement and providing opportunities to its people – it is an exciting time to join the Eligibility team at GB

Your responsibilities will include:

• Being responsible for the Post Decision Review (PDR) process as part of the overall Eligibility function by reviewing decisions and drafting, reviewing and issuing notices
• Determining liability for claims of a complex nature within the designated 28-day claims determination timeframe
• Acting as a technical reference point for other team members, such as Eligibility Officers, by providing technical advice and mentoring with a view to increase capability and reach the right outcome for Injured Workers and Employers as well as the Work Cover scheme in Victoria
• Collaborating with other claims departments such as our Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on input and advice by our broader teams of claims experts
• Reviewing and endorsing Date of Injury for new claims received into Eligibility team
• Providing support to Eligibility Entitlement Specialists during busy periods by assisting with endorsement of final liability decisions relating to work cover claims
• At times, supporting with issuing of notice pertinent to reallocated claims with decisions due where Eligibility Officers require extra support

We're looking for a Workers Compensation expert who also has:

• High level of workers compensation claims experience or demonstrated experience in a similar role is essential to your success (ideally in Eligibility, however all areas of Workers compensation will be considered)
• Experience in client service role
• Knowledge of general business and administrative practices
• Excellent knowledge and application of the Accident Compensation Act
• High level of analytical skills, attention to detail, and critical thinking
• Coaching and mentoring skills and experience
• A motivated disposition, with a passion for delivering quality outcomes for your customers

To apply

If this sounds like your new career– we want to connect Click on Apply now

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.