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Visitor and Hospitality Manager

2 weeks ago

Ultimo, New South Wales, Australia Powerhouse Museum Full time $90,000 - $120,000 per year

The Visitor and Hospitality Manager provides senior leadership for all visitor hosting services and experiences at Powerhouse Parramatta, ensuring the seamless integration of hospitality, public engagement, and operational excellence. This role is pivotal in shaping and embedding a precinct-wide, visitor-centred culture, while delivering a world-class cultural destination that authentically reflects Western Sydney communities. Leading the Visitor and Hospitality team, the role works collaboratively across departments to drive innovation in strategy, policies, procedures, programs, and operational frameworks that enhance every stage of the visitor journey—from arrival through to departure. As a key leader of the precinct experience, the Visitor and Hospitality Manager will ensure site readiness and foster strong relationships with community, commercial, and industry partners. Operating with a high degree of autonomy, this position requires a consistent leadership presence across weekdays, weekends, and evenings to support site operations and the full breadth of Powerhouse programming.

Essential requirements:

  • Minimum 5 years' experience in hospitality management or visitor services
  • Proven track record of leading hospitality teams in cultural, tourism, or event venues

Required qualifications:

  • Tertiary qualification in Hospitality Management, Business, or related field
  • Current Responsible Service of Alcohol (RSA) certification
  • Valid Working with Children Check

Key skills required:

  • Strong financial management and budgeting capabilities
  • Knowledge of food safety standards and HACCP principles
  • Experience with POS systems and hospitality technology
  • Event and function management expertise

Eligibility requirements:

  • Unrestricted right to work in Australia
  • Ability to undergo background checks as required for cultural institution employment

Preferred experience:

  • Background in cultural institutions, museums, or tourism venues
  • Understanding of public sector operations and community engagement
  • Experience working with diverse communities, particularly Western Sydney demographics