Experienced Customer Service

2 weeks ago

Sydney, New South Wales, Australia Cartel & Co Full time $60,000 - $80,000 per year

Role

If you're passionate about working in a growing team and are experienced in administration, have high attention to detail and a can-do attitude, this could be the role for you

The successful applicant will be able to demonstrate previous experience in Office Admin roles and/or an understanding of Customer Service processes.

You will be a team player who is eager to learn and grow and continually strive to exceed expectations.

This is an opportunity for career growth within the short-medium term for the right candidate.

Duties

  • Be our main point of contact for our Sales Team and our Customers, via email and Slack
  • Be the first point of contact for inbound customer queries by phone.
  • Manage, update and prepare weekly reports to support key stakeholders in the business.
  • Support the sales team with completing product submission forms and keeping our master database current.
  • Work closely with the warehouse teams to resolve Customer Service issues
  • All other admin and support tasks as assigned.

Key Skills and Attributes

  • You have strong and clear English language skills both verbally and in writing emails/communications
  • You have previous experience in an office role
  • An absolute eagle eye attention to detail
  • You like investigating and solving problems
  • You can follow clear processes, and suggest improvements to the team
  • A strong understand of excel and cloud-based technology platforms (generally comfortable with technology)
  • You can time manage and have the ability to prioritise
  • You can communicate well and are able to ask for help
  • You work well as part of a team
  • You can handle pressure and fast paced environments.

Company

Cartel & Co is one of Australia's fastest growing premium artisan food distributors located in the West Ryde/Meadowbank area. Our customers include Woolworths, David Jones, premium supermarkets, health food stores, local stores, butchers, fresh fruit and deli's.

We partner with great boutique brands from Australia and around the world to help them establish their products in the retail space. Our business is built on strong relationships, exceptional service, and an amazing portfolio of premium food (think snacks, pickles, yoghurt, chocolate, sauces, jams and hams).

Culture

We're still a small team and we punch well above our weight. We offer a supportive and collaborative approach to business where you will have the opportunity to own your role and partner with like-minded colleagues to build something exciting.

We are a child and dog friendly office.

Hours

We work Monday to Friday daytime hours, starting at 8:30am

Benefits

  • Friendly team
  • Competitive salary
  • Access to all of our premium products at substantially discounted rates
  • Smart casual environment
  • Close to trains and buses
  • Flexibility

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