Service NSW Disability Targeted Talent Pool

Overview

Service NSW Disability Targeted Talent Pool — Join to apply for the Service NSW Disability Targeted Talent Pool role at NSW Department of Customer Service.

This Talent Pool is an 18-month placement opportunity designed to support people with disability to gain valuable experience and contribute to the community. A talent pool is a group of candidates who have been assessed and meet the capabilities required for a role, giving opportunities to be considered for employment over the period.

Salary and Location

This salary information is provided by the NSW Department of Customer Service. Base pay range: A$90,767.00/yr – A$103,729.00/yr. Salary Grade: SNSW Grade 5/6 (base salary $90,767 – $103,729 plus superannuation and leave loading). Location: NSW wide.

Eligibility and Targeted Role

Eligibility: This is a targeted role for people with disability only. Applicants who do not identify with a disability will not be considered. This is a targeted role under GSE Rule 26 and people with disability (as defined in the Disability Discrimination Act 1992) are strongly encouraged to apply. If you are not a person with disability, your application will not be considered for this role.

Service NSW is committed to an inclusive and accessible workplace. We support flexible working, job share, and workplace adjustments. As part of our commitment to a diverse workforce that reflects the communities we serve, we are seeking talented candidates with disability to be placed on a talent pool for potential role placements.

About Service NSW

Service NSW is a government agency in New South Wales that makes it easier to access government services. We work as the main contact point for several NSW government departments, including Transport for NSW and Births, Deaths and Marriages, covering services from applying for licences and permits to registering births and paying fines. We aim to help businesses access support and deliver essential services to the people of NSW.

This Employment Program is designed to support people with disability to gain experience and contribute to the community. As an intern, you will help individuals and businesses access the services they need.

About You

To be successful in this role, the ideal candidate should:

• Carry out tasks to deliver services according to privacy requirements and laws.
• Deliver high quality services in a professional manner to create a positive experience in a high-volume environment.
• Have effective communication skills.
• Be able to collaborate and meet deadlines in line with frameworks.
• Be enthusiastic and open to learning new things.

We'd love to hear from you even if you don't meet every requirement.

How to Apply

If you are interested in being part of our talent pool, please apply by submitting an updated resume detailing your relevant skills and experience. You will also need to provide a cover letter briefly noting these skills and why they make you a suitable candidate to work at Service NSW.

As part of the assessment process, you may need to complete an initial telephone screening and a three-part interview, which includes:

• An interview with behavioural questions
• A work task provided in advance
• A third assessment to be determined

If successful, pre-employment checks will be required.

Contact and Additional Information

Important contacts: Jasmine Hunt, employmentprograms@service.nsw.gov.au, 0458 754 173. For more information visit the Public Service Commission page on Disability. Information on adjustments available for the recruitment process is available at the NSW iWork for adjustments page. Aboriginal applicants may contact AboriginalWorkforce@customerservice.nsw.gov.au.

Closing Date: Monday, 22 September 2025 at 9:59 am.

For enquiries relating to recruitment please contact Jyostna Channamadhvuni at jyostna.channamadhvuni@customerservice.nsw.gov.au. The Talent Pool profile is valid for 18 months if you are successful in the recruitment process.

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