Implementation Specialist, APAC Market

4 days ago

Sydney, New South Wales, Australia Aircall Full time $60,000 - $100,000 per year
Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We're redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We've built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you'll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
About the Role:
We are looking for a Implementation Specialist to join our team in Sydney and manage the onboarding of customers across the APAC market. You will be the first point of contact for new customers — your mission is to ensure they're set up for success and ready to unlock the full value of Aircall. Key Responsibilities:
  • Manage the onboarding process for a portfolio of new customers across APAC
  • Collaborate with Sales to gather the right context and ensure a smooth transition into onboarding
  • Understand each customer's business needs to implement tailored solutions
  • Conduct product training and setup sessions to ensure customers are confident using Aircall
  • Handle onboarding tasks such as account configuration, integrations, and testing of the telephony setup
  • Proactively communicate with customers to drive adoption and early value
  • Identify and escalate any technical challenges in collaboration with Support and Product
  • Collect and share customer feedback to help improve the onboarding experience
  • Continuously improve internal processes and documentation to scale implementation excellence
Qualifications:
  • Native or bilingual proficiency in English is required
  • 1+ year experience in Customer Success, Onboarding, Account Management, or similar client-facing roles
  • Comfortable onboarding customers on a SaaS product; tech curiosity is a big plus
  • Strong problem-solving skills and a solutions-oriented mindset
  • Excellent written and verbal communication skills
  • Experience working in a fast-paced, customer-centric environment
  • Passionate about delivering outstanding customer experiences
Why join us?
Key moment to join Aircall in term of growth and opportunities Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits
DE&I Statement:  At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.  We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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