Inside Sales Omnipod Specialist

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it

Job Title: Inside Sales Omnipod Specialist

FLSA Status: Non Exempt

Company Overview

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it.

Position Overview

The Omnipod Specialist – Inside Sales role is responsible for all patient communication during the sales process of starting patients on the Omnipod system. This role works closely and collaborates with the field sales and internal team members to provide the best patient experience possible. This role is responsible for communicating insurance benefit guidelines and cost share information with patients and assists them with their decisions regarding insulin pump therapy.

The ideal candidate must demonstrate strong sales results, sales accomplishments, business acumen, proven ability to learn complex technical material (healthcare/diabetes preferred), and excellent communication and interpersonal skills. The successful candidate will also demonstrate the ability to work effectively in a key cross-functional role with internal and external stakeholders. Additionally, this position requires a high degree of customer interaction and communication to ensure the patient experience is positive and professional while consistently focusing on closing the sale.

The Omnipod Specialist is an inside sales role that provides an exceptional opportunity to grow and develop your medical device sales career.

Responsibilities

• Promote and sell Insulet's products to prospective customers. Responsible for making outbound calls to patients who have expressed interest in the OmniPod System.
• Responsible for handling inbound calls from patients generated through physicians' offices or marketing programs.
• Using a broad understanding of how Insulet's products are used including the benefits of the product, answer customer's inquiries about the Omnipod product and competitive comparisons.
• Collaborate with internal reimbursement and field sales teams to convert the lead to a shipped customer.
• Provide frequent feedback and suggestions to support an environment of continuous process improvement.
• Perform a broad range of complex and challenging sales and service related duties and administrative tasks.
• Performs other duties as assigned.

Interpersonal Skills & Behaviors 

• Communication Skills: Delivers oral and written communications that make an impact and persuade their intended audiences. Effectively handles interactions at all levels and appropriately responds to sensitive situations. Expresses oneself clearly in conversations, interactions, and in writing. Spanish fluency is a plus
• Results Orientation: Focuses on the solution and drives for positive resolution and results consistently. Demonstrates persistence and creative problem solving skills to address obstacles and challenges to deliver successful outcomes.
• Collaboration and Teamwork: Collaborates and works effectively with other team members to produce optimal results.
• Accountability: Demonstrates ownership and resolve for producing high quality work product and exceptional service. Ensure agreements and commitments throughout the process are fulfilled in a timely manner.
• Effective Self-Management and Action Orientation: Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals. Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations. Effectively handles multiple challenges or tasks through prioritization and multi-tasking. Appropriately escalates issues requiring additional support to manager.

Skills and Competencies 

• Prior B2B or B2C experience preferred.
• Knowledge and understanding of the managed care industry is preferred.
• Knowledge of and experience supporting patients with diabetes is preferred.
• Experience with Salesforce or other CRM system is preferred.
• Selling Skills and Objection Handling: Demonstrates the ability to influence and close interested patients in the Omnipod Insulin Management System.
• Forecasting and Pipeline Management: Ability to effectively manage a sales pipeline to move leads through a short term sales cycle with speed, forecast precision and transparency to other team members.
• Computer Proficiency: Capable of efficiently managing daily activities and deliverables utilizing MS Office applications and CRM systems.

Education and Experience

• Preferred: Bachelor's Degree and 1-3 years sales experience preferably in medical device, pharmaceutical, healthcare or consumer product related field.
• Required: HS Diploma / GED and 5+ years of sales experience preferably in medical device, pharmaceutical, healthcare or consumer product related field.

Additional Information

• The position can be remote, or hybrid.

Physical Requirements (if applicable):

• The ability to work overtime to meet business objectives is required.
• Requires sitting and standing associated with a normal office environment.
• Manual dexterity needed for using a computer keyboard.
• Lightweight lifting may be required.
• Minimal business travel as required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.