Warehouse & Customer Service

4 days ago

Geebung, Queensland, Australia AEGIS Safety Full time $40,000 - $60,000 per year

About us

Established in 1984, Aegis Sales Service are a family owned and operated business that provides specialised solutions to a broad range of markets including the oil & gas, medical, education, waste management, local councils, defence, aviation and construction sectors across Queensland and Northern NSW.

We provide sales & services of safety equipment specialising in height safety, portable & fixed gas detection and process instrumentation.

We have grown organically through consistently demonstrating a combination of technical expertise and commitment to customer service, and have also added to its solutions offering through acquisition.

We are based at Geebung, walking distance from train & bus.

This is a permanent full-time position. Monday to Friday 8am - 4.30pm.

Key Responsibilities:

  • Administrative & Customer Service Duties:

  • Assist the customer service team with taking calls and counter enquiries related to sales & service.

  • Working with the company's business systems to manage incoming and outgoing products.
  • Prepare and process shipping consignment notes, and other shipping documentation.
  • Update company data bases and relevant job software

  • Receipt and Dispatch:

  • Receive, inspect, and record incoming safety products, portable gas detection units, breathing apparatus, and other items including safety harnesses from both customers and from directly for our onsite teams.

  • Receipting incoming equipment from suppliers for client sales, repairs and installation projects
  • Prepare and package products for dispatch to clients, ensuring accurate labelling and documentation.
  • Coordinate the dispatch and receipt of items sent to third-party service providers.
  • Work with approved couriers

  • Hire management

  • Working with the Customer Service Team on managing all items that are out on hire.

  • Ensure all Hires to customers are returned and assessed prior to returning to inventory.
  • Track the movement of hire items and manage the process of returns and servicing.

Key Skills and Qualifications:

  • Forklift License (not mandatory will provide training course for the right applicant).
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
  • Experience working with business systems (MYOB beneficial).
  • Strong organisational skills with a high level of attention to detail.
  • Ability to work independently and as part of a team.
  • Good communication skills for liaising with customers, couriers, third-party providers, and internal teams.
  • Ability to multitask, troubleshoot and prioritise time sensitive tasks.
  • Keep workspace clean, tidy & well organised
  • Prior experience in a similar role handling safety equipment or technical products is an advantage.

Work Environment:

  • Hybrid role of Warehouse and office-based work, involving both manual handling and administrative tasks.
  • Must be comfortable working in a fast-paced environment with changing priorities.

Aegis Sales and Service is an equal opportunity employer. We encourage applicants from all backgrounds to apply.

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