Product Specialist

Job Description

Agency Department of Health Work unit Core Clinical Systems Renewal Program

Job title Product Specialist / Management Consultant Designation Nurse level 6

Product Specialist

Job type Full time Duration Fixed to 30/06/2027

Salary $149,765 - $157,329 Location Darwin

Position number RTF Closing 09/11/2025

Contact officer Leticia Moo on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – Inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by

making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer.

For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE website.

Primary objective

Provides a recognised reference point and consistent broad level of influence regarding service planning and delivery to multi-disciplinary clinicians across

a defined practice area.

Context statement

The Core Clinical Systems Renewal Program (CCSRP) is a major technology program delivering Acacia - a Territory-wide single, integrated health electronic

record system. Through an inter-agency collaborative approach, the team comprises of public sector employees and contractors working together to deliver

multiple streams of activity as the system is delivered in a phased approach. The work environment is dynamic, fast paced and results driven with high

expectations of superior service delivery. As a Product Specialist, the incumbent will provide product expertise for the functionality and continuous

improvement across administration and clinical functions, and ensure that system processes (e.g., registration, scheduling, admissions/discharges/transfers)

are tightly aligned with clinical workflows, regulatory requirements, and user expectations, ultimately supporting better patient care and operational

efficiency.

Key duties and responsibilities

1. Provide contemporary human, material, and financial resource management for defined area of practice.

1. Support delivery of excellence in nursing/midwifery care by modelling advanced knowledge, skills, and behaviours for the provision of client care and

facilitating less experienced staff to develop appropriate skills, knowledge, abilities, and attitudes.

3. Demonstrate NTH values - safe; responsive; kind – in all decision-making and interactions with consumers and colleagues

4. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken to ensure high quality,

safe services and workplaces.

5. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.

Selection criteria

Essential

1. Current registration with Nursing and Midwifery Board of Australia or eligible for same.

2. Demonstrated high-level leadership and management skills including strategic thinking, practical people management, and the ability to successfully

support change in a dynamic multi-disciplinary environment.

3. Demonstrated ability to analyse service performance and implement evidence-based initiatives to improve client outcomes, program functions, and

organisational efficiency.

4. Demonstrated ability to facilitate a positive work environment, modifying work practices where necessary to meet the needs of healthcare consumers

and staff.

5. Demonstrated use of effective communication skills to maximise productive working relationships, including with relevant specialists and executive

management, and manages conflict to promote co-operation, teamwork and understanding.

6. Demonstrates and applies highly developed knowledge and understanding of the social and cultural issues, influences and sensitivities that influence

health care provision for individuals and groups.

Desirable

1. Graduate Diploma, or equivalent, beyond entry to practice relevant to specialty area.

Further information

Ongoing appointment is subject to attainment of Graduate Diploma, or equivalent, beyond entry-to-practice relevant to specialty.

The preferred or recommended applicant will be required to hold a current working with children clearance notice and undergo a criminal history check. A

criminal history will not exclude an applicant from this position unless it is relevant to the position. This role carries specific immunisation requirements. To

be eligible for appointment you will be required to meet the immunisation requirements associated with Category A healthcare workers (direct contact

with blood or body substances). Please contact for further information.

Approved: 28 March 2025 Adjunct Associate Professor Kellie Wilton, Chief Nursing and Midwifery Officer

Page 1 of 2

Job Description

Agency Department of Corporate and Digital Work Unit Digital Project Services - Core Clinical Systems

Development Renewal Program

Job title Product Specialist Designation Senior Administrative Officer 1

Job type Full Time Duration Fixed to 30/06/2027

Salary $128,551 - $143,611 Location Darwin

Position number RTF Closing 09/11/2025

Contact Officer Leticia Moo – or

About the agency Department of Corporate and Digital Development

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by

making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer.

For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE website.

Primary objective

Provide product expertise for the functionality and continuous improvement of the Patient Administration System (PAS) and Electronic Patient Records

(EPR) across administration and clinical functions. The Product Specialist ensures that system processes (e.g., registration, scheduling,

admissions/discharges/transfers) are tightly aligned with clinical workflows, regulatory requirements, and user expectations, ultimately supporting better

patient care and operational efficiency.

Context statement

The Core Clinical Systems Renewal Program (CCSRP) is a major technology program delivering Acacia - a Territory-wide single, integrated health electronic

record system.Through an inter-agency collaborative approach, the team comprises of public sector employees and contractors working together to deliver

multiple streams of activity as the system is delivered in a phased approach. The work environment is dynamic, fast-paced and results driven with high

expectations of superior service delivery.

Key duties and responsibilities

1. Provide analysis and expertise on Acacia product functionality and configuration, including validating solution requirements to guarantee fit for

purpose product.

2. Provide oversight of business process definition to ensure alignment across the final product solution and lead product releases activities, including

review of release notes, validation and implementation into production.

3. Develop guidelines and standards to ensure product consistency and provide advice relating to the technical and functional requirements, including

all state and federal statutory requirements.

4. Facilitate or undertake the development of relevant materials and documentation, including but not limited to, testing materials, use cases, training

materials, user documentation, process workflows and standard operating procedures.

5. Monitor product performance and identify opportunities for enhancements based on user feedback, data and operation needs.

1. Establish and maintain strong, positive professional relationships with key stakeholders including working collaboratively with clinical and

administrative systems users, and the Clinical Leadership Group (CLG), CLG Working Group Leads and Members; and operate as the primary interface

with vendor.

1. Advise and provide organisational leadership and support in relation to quality improvement strategies and the associated change in processes

required for Product implementation.

Selection criteria

Essential

1. Demonstrated high level professional and technical knowledge and experience in patient clinical and administration systems, with proven proficiency

in using Information Technology in healthcare settings and an in-depth understanding of the public health sector and the underlying principles for the

effective provision of health services.

1. Well-developed critical thinking, conceptual and analytical skills to undertake analysis of business processes and propose technology-based solutions,

with capability to deliver high-level written reports.

1. Demonstrated experience in application lifecycle management to meet the evolving needs of client agencies in a complex integrated environment.
2. Highly developed interpersonal, collaborative and negotiation skills; able to clearly articulate complex concepts and critical issues., with proven ability

to influence and negotiate successful outcomes across a range of audiences.

1. Demonstrated high level of organisational skill with proven ability to effectively prioritise and deliver multiple deliverables, within strict timelines.
2. Proven skills in the effective use of standard office tools (eg: Microsoft Office suite) with well-developed operational understanding of the application

of governance and information privacy principles.

7. Demonstrated work ethic and attitude which emulates values of commitment to service, innovation, ethical practice, accountability, impartiality,

diversity and respect.

Desirable

1. Tertiary qualifications in a health administration, health information or clinical coding related field and/or in an information technology related field.

2. Current experience in the NT Health digital environment is highly advantageous.

Further information

The recommended applicant requires an Ochre Card and will be required to undergo a criminal history check prior to selection being confirmed. A criminal

history will not exclude an applicant from this position unless it is a relevant criminal history. When choosing to apply for this position, the applicant should

consider the full requirements of the position in aligning their work experience and capabilities to this role. Please refer to the Capability Frameworkand

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