Compliance Business Analyst

• $161k pckg incl. 12% super. Flexibility to WFH & the Footscray office
• Great benefits including monthly work life balance days
• 2 x Fixed term contract until December 2027

About Greater Western Water

We're water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

Benefits

• We embrace flexibility and connection with a balance of on-site and WFH.
• Gender neutral, 16-week parental leave available from commencement
• Monthly work life balance day off to treat yourself (if full-time)
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Free onsite parking (subject to availability)
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

We are looking for 2 x Compliance Business Analyst with experience in regulatory compliance and customer experience projects.

Reporting into the Program Manager reviewing and interpreting regulatory obligations, analysing business processes, understanding technology tools, data and people capabilities, focussed on customer experience.

You will work closely across the Customer Experience, Regulatory and Technology Delivery teams, subject matter experts and comms consultants to perform discovery, define issues, identify gaps and implement opportunities for improvement.

If you enjoy complex challenges around compliance, customer complaints management, people and process change - don't delay, dive in and apply today

Please note this is not a technology transformation project.

Responsibilities

• Gather and analyse information from a range of sources to examine and quantify business improvement opportunities.
• Develop the necessary artefacts, such as processes, business requirements, business cases, policy, procedures or training material as required.
• Complete the expected monitoring, tracking and reporting of projects and conduct forums/workshops.
• Development of briefing packs, reports or presentations and other artifacts as needed to communicate the progress and intention of the program.
• Coordinate and lead program meetings and workshops, as required, and support the development of meeting agendas, minutes, and action items.

Skills & Experience

• Significant experience with interpreting and implementing legislative and compliance initiatives.
• Effective time management with the ability to respond to changing priorities
• Demonstrated experience of root cause analysis and strong process driven approach.
• Well-developed interpersonal skills and the ability to communicate processes and information, both verbally and in writing.
• Strong problem-solving skills and ability to think proactively and execute appropriately.

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don't meet every single requirement? If you're excited about this role, we encourage you to apply.

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.

Applications close: Friday 28, November

Don't delay your application, include your resume, and cover letter (no more than 1 page), shortlisting will commence during the advertising campaign and advertising may end early